gogoGophers

Ringing Service is F871. Go to Ringing Services, Ringing Group 2 (i.e.),
Delete any existing extensions, add the Voicemail extension (F985).
Go to Night schedule, set to Manual (as opposed to Off or Auto) Go to lines
(under Night Schedule) set answer to yes on desired lines.
Program button, press, take nap.

I'm goin' off the top of my head here, if you need point by point, post back on which system you're on.

Good Luck

reggggg

Thanks dude, thats all needed....now it comes back....

mbaker

Night Service Button

The following settings will enable the attendant (receptionist) to answer all calls during the day. These calls will ring at this station until answered. At night the attendant will press the NIGHT SVC button and the AA will then answer the lines. (Note: Change the control set for each DID trunk and all target lines to 'none'. By default these are set to port 101's DN - usually 221.)

ENTER THE TELEPHONE SYSTEM PROGRAMMING:

Note: All incoming lines should appear and ring at the attendant station. TERMINALS & SETS
Select NEXT to SERVICES, show, RINGING SERVICES, show, RINGING GROUP, show. Enter 01 for the Ringing Group. Press SHOW. At the SHOW SET prompt select SCAN. If any extension such as default 221 is ASSIGNED you must UNASSIGN it. Then press FIND. At the SHOW SET prompt enter the first station port of the voicemail. Do not assign any other ports, just the first port. This can be found by enter FEATURE 985 which displays the first voicemail port.
Go back to RINGING GROUP and NEXT to SCHEDULE: NIGHT, and select SHOW. Service should be set to MANUAL (The default is OFF). Then press NEXT to TRUNK ANSWER makes sure it is set to YES.

Then select HEADING and return to SERVICES and SHOW. Press NEXT to COMMON SETTINGS, press SHOW. At the prompt CONTROL SET, select SHOW. Make sure that the Control Set for each line is set to the extension you want to have the night button. Program Night Button

Then go to the control extension. Press FEATURE * 3 press an available button, dial the night service FEATURE 871.

FLASH PROGRAMMING:
Note: the greetings should be recorded and assigned to the table as you wish.
Feature 983 and log in. Go to AA then LINES. SHOW the line 001. Then press TABLE, then RINGS.
Make sure each line is set to 0 rings.

Then go into Feature 982 and log in using OPERATOR as the password.
ATTENDANT AVAILABLE:

Y, BUSINESS OPEN: Y, ANSWER LINES: N, ATDT (none), change this to the attendant extension.

If you would like the Auto Attendant to pick up unanswered lines during the day you will need to set the DRT (delayed ring transfer) TO PRIME to YES and the PRIME SET to the first port of the voice mail as per the following instructions.

The following settings will enable the attendant (receptionist) to answer all calls during the day, these calls will ring at this station until answered. At night the attendant will press the NIGHT SVC button and the AA will then answer the lines. (Note: Change the control set for each DID trunk and all target lines to 'none'. By default these are set to port 101's DN - usually 221.)

ENTER THE TELEPHONE SYSTEM PROGRAMMING:

Note: All incoming lines should appear and ring at the attendant station.
TERMINALS & SETS
Select NEXT to SERVICES, show, RINGING SERVICES, show, RINGING GROUP, show. Enter 01 for the Ringing Group. Press SHOW. At the SHOW SET prompt select SCAN. If any extension such as default 221 is ASSIGNED you must UNASSIGN it. Then Press FIND. At the SHOW SET prompt enter the first station port of the voicemail. Do not assign any other ports, just the first port. This can be found by enter FEATURE 985 which displays the first voicemail port.
Go back to RINGING GROUP and NEXT to SCHEDULE: NIGHT, and select SHOW.
Service should be set to MANUAL (The default is OFF). Then press NEXT to TRUNK ANSWER makes sure it is set to YES. Then select HEADING and return to SERVICES and SHOW. Press NEXT to COMMON SETTINGS, press SHOW. At the prompt CONTROL SET, select SHOW. Make sure that the Control Set for each line is set to the extension you want to have the night button.
Program Night Button

Then go to the control extension. Press FEATURE * 3 press an available button, dial the night service FEATURE 871.

FLASH PROGRAMMING:
Note: the greetings should be recorded and assigned to the table as you wish.
Feature 983 and log in. Go to AA then LINES. SHOW the line 001. Then press TABLE, then RINGS.
Make sure each line is set to 0 rings.
Then go into Feature 982 and log in using OPERATOR as the password. ATTENDANT AVAILABLE:
Y, BUSINESS OPEN: Y, ANSWER LINES: N, ATDT (none), change this to the attendant extension.
If you would like the Auto Attendant to pick up unanswered lines during the day you will need to set the DRT (delayed ring transfer) TO PRIME to YES and the PRIME SET to the first port of the voice mail as per the following instructions.
OPTION:
TELEPHONE SYSTEM PROGRAMMING:
TERMINALS & SETS
NEXT to SYSTEM PROGRAMMING, SHOW. Press NEXT to FEATURE SETTINGS, SHOW. Then
press NEXT to DRT to PRIME. Set to (Y) for yes. Press NEXT and set the DRT Ring Delay.
Use your header button to back up to TERMINALS & SETS. Press NEXT to LINES, SHOW. Show line 001. TRUNK LINE DATA, SHOW. Press NEXT to PRIMESET: 221. Change the PRIMESET to be the first port of the voice mail. You will need to change the PRIMESET on each of the lines individually.

Now outside calls will ring the attendant’s phone. In the event that the attendant cannot pick up the call within the ring parameter set in DRT to prime, the AA will then answer the call. At night when the attendant leaves, they will press the previously programmed night Service button and the lines will be answered immediately by the automated attendant.

Brewsky

Please don't post passwords within this forum. This forum is for technicians and users who already have a basic understanding of their system and know the passwords. If they don't know the passwords they will need to look them up or contact their vendor.

The reason for this is so phreakers can't get the passwords, or at least can't get them from this forum. I would rather not help them make my job harder (it's not hard anyways, but you get the point).


Thanks for your cooperation.



Brewsky


Oh, and on your response, very nice. Except I use Ringing Group 002 and delete all extensions listed in Ringing Group 001 as all lines (physical and target) use it by default. I then change the lines needed to use Ring Group 002. Makes it quicker by a long shot..

Just my 2 cents..

Ramjet

Brewsky, I do pretty much the same in removing ring group 1, then programming ring group 2. It just seems to avoid any confusion when group 1 is gone. And it can be confusing to someone who hasn't done it very often.

cma14

I continuously have this request. The instructions above work great. Just wanted to say thanks.

rustynails

is there away to assingn a service button on more than one extension. It seems to only work with the control set.

Ramjet

You are right!!! Only works on the control set for that ringing schedule. If you have more than one control set, you can have more than 1 set with a nite button.

rustynails

I have tried that. I have assigned a line or 2 to another extension as a the control set, however when i try to program a service toggle button it denies in admin. What else needs to be done?

~nails