| |||||||||
 |
| ||||||||
| |||||||||||||||
| |||||||||||||||
| BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150 |
| Tags: frozen, happened, lines, mics, reset, self |
  |
| | LinkBack | Thread Tools | Display Modes |
| |||||||||
|
| ||||||||
| |||||||||||||||
| |||||||||||||||
| BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150 |
| Tags: frozen, happened, lines, mics, reset, self |
| |
| | LinkBack | Thread Tools | Display Modes |
 04-01-2004, 07:44 PM | #1 (permalink) |
| Junior Member | Past Nortel Training Certificates I have a MICS with 6 analog lines and a CP100 ver2 and basic call center on the CP100. Today, the agents were NOT able to login to the ACD. Also, all of the lines were frozen on the system, They appeared like they were in use but no-one was on the phone in the office. Customer reset the system all okay (power cycled). About a half hour later the system reset itself on its own. The book says that if you do not see event messages in the system then the system reset and followed its "normal recovery from unusual combination of system events". I checked the event log, there were a ton of events as follows: EVT995-0009D401 EVT995-0009DC01 EVT995-0009E401 EVT995-0009EC01 EVT995-0009C000 EVT995-0009F401 EVT995-0009C800 EVT995-0009D800 EVT995-0009E000 there were about 40 or so similar events, the last for digits were different in each case. Can anyone tell me what happened? |
 |   |
| 04-05-2004, 02:50 AM | #2 (permalink) | ||||||||
| Guest
| Sounds like something locking up your VM ports. If the VM ports going to call pilot are all locked up or in use, nobody will be able to log in. I would try to review the call pilot error logs more so than the event log in the MICS, they are more detailed. Also, what kind of trunks are you running on the MICS? If your trunks are analog or T1, is the disconnect supervision on? Just checking.... | ||||||||
| |
| |
| Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
| Thread Tools | |
| Display Modes | |
| |
Linear Mode
