HELP..NAM...Minuet ACD...Can't assign agents to groups....!! - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

hotextec · 12-03-2003, 05:43 PM

I've got to put 4 agents into the ACD Groups, when I change from "no" to "Yes" I go "Next" to the Agent Menue, then Rls, get Update Now, I select that with the soft key...Get Update Complete....but the agent(s) aren't assigned to groups. I can delete agents, add agents, but the change to assign agent to group(s) don't take.....HELP!!!

hotextec · 12-05-2003, 03:33 AM

What version of software is the Minuet?

hotextec · 12-05-2003, 03:35 AM

It's 1.10.0008. I've checked into an upgrade and will try that to see if the problem is corrected.

hotextec · 12-05-2003, 03:37 AM

OK...be sure and let us know how it turns out........

hotextec · 12-05-2003, 03:43 AM

I Upgraded the Minuet to 1.30.0008 during the Lunch Hour. The call center shuts down for Lunch..??? Still can't add agents to groups. Call Center shut down at 4:30, blew out configuration and put all back to default, reprogrammed the minuet, now all works. I can add the agents to groups. The announcements and greetings stayed intact too.

Thanks for all the help, its really helpful to have this resource available when you need help. :wink:

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