How to prevent External Transfer - VoIP / PBX Info Forum for Avaya / Nortel, Cisco, ShoreTel, Panasonic and other manufactuers Tech Tips Community

bobbyb · December 22nd, 2009

How can I PREVENT users transfering to external numbers on the BCM/Norstar?
Trunks are PRI.

I know I prevent Call Forward to external numbers by ALLOW REDIRECT=N, but this does not effect TRANSFER.

Also I noticed in some posts that say you can only transfer external calls you recieve, not calls you make. Not true. Works both ways, just tried it (at least on BCM400 rls 4).

curlycord · December 23rd, 2009

I dont think so, your sure? double check programming or reboot system.
Transfer external is a redirect.
If your sure try to do a line redirect or forward your set to an external # and see what happens.

Why are you trying to prevent it?
perhaps another solution.

Second thought I am not so sure of myself.
If this is a Toll Fraud issue then let us know.

Northeaster · January 5th, 2010

Is it to prevent toll fraud, or so you don't tie up 2 trucks for each transferred call?

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
prevent the agent from transfer the call back to queue	I_gerges	Global Support	0	May 28th, 2009 07:24 AM
Cant transfer external incomig calls to external number	sreejeshpps	Meridian Systems	1	April 7th, 2009 09:44 AM
External Transfer	rustynails	BCM and Norstar	1	May 24th, 2005 09:48 PM
external transfer	rustynails	BCM and Norstar	4	February 21st, 2005 08:38 AM
CCR External Transfer	reggggg	BCM and Norstar	2	October 20th, 2003 06:20 PM

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)