blitzsport

Hi Peter,

im not 100% on this, so if someone could back me up.

If you have element manager, login. Once in under the configuration tab goto Telephony, then Dialing Plan, then routing. Under the destination codes tab, you should see a line with 9 as the destination code. Deleting this should open it up.

This will obviously make ALL phones not require 9 to dial out.

As mentioned at top, im not 100% sure on this.

CSS_ETS07

Hi Peter,

Let us know what is the trunk type you are using?. Are you using 9 to dial out to public numbers?. How many trunk line you are using?.

Basically the destination code will be configured to get the route selected by dialing a digit. And if we remove the digit 9 then dial the external number, system will not know that the dialed number is a internal or external number.

So we are using this destination codes for the system to route the calls.

Also we can delete the destination code and route the calls as blitzsport said.

I would suggest you to go through the Nortel NTP NN40170-502_01.03_telephony under dialing plan section. Also in BCM Task Based guide in the telephony service document the call routing are explained..

curlycord

Sound like to me some sets are primed to outside line when you pickup the reciever and it is the others you want the same.

This is under Line Access/Prime line
Change it to Pool (or other)

Those who dial 9 have their set Prime Line set to Intercom.
Most business's will prime to Intercom if they do a lot of internal calling, paging etc.
So they wont grab a line evertime the just want to call somebody internal.


There is also Hotline in Capabilities
Set to External will do this also....mostly used when the carrier made you dial a 9 also.