AA sends calls to VM boxes on rollover! - PBX Info Forum | Telephony Resource Tech Tips Community for Avaya, Nortel, Cisco, Panasonic, ShoreTel, Asterisk and more...

dksgirl · 07-02-2009

CallPilot 150 on MICS, 3 lines, 7 extensions (only 5 have MBoxes).
CCR tree on Table 1, use only Greeting 1 and 2 (lunch).

Everything works great when you call in direct to any line. However, when line 1 is busy, and rolls over to Line 2, the AA picks up the call and sends it directly to the first available VM box. I cannot find anything in CallPilot or in MICS that would make this happen.

Any ideas? We'll be going back on site Monday. I would love to have a list of things to try and check for.
Ellie

curlycord · 07-03-2009

Sounds like line 2 is assigned somewhere else.
Make line 2 private to receptions (this will remove lines from all other sets), then make it public again and re-program it to your liking.

Reboot vmail

Put line 2 on hold and see if same with line 3.

All I can think of for now.

dksgirl · 07-05-2009

Thanks Curly. I'll try that.

I did originally have all lines in Line Pool A. This is a hybrid system setup. I took them out and made them all public at one point, and ended up putting them back into the pool again, for Prime line.

Actually, in reading through the MICS and CallPilot manuals, and looking at some similar problems online - I am thinking... maybe it has to do with DRT to prime issue. I will be onsite tomorrrow morning, and will check on that. Currently i think it is set to none, but I'm going to see. I will try setting it to the first port of VM, then test it. Will let you know. I do NOT like CallPilot.

I also know that you dont have to program sets to Call Forward on Busy to VM for CallPilot to go to VM if they are on the phone. However, I did have to program sets to Call Forward No Answer for it to pickup a call that is TRANSFERRED by the receptionist. That, again is a DRT issue. So I think that is where the problem lies. And I will bet that if i set DRT to VM, I can safely take off the CFNA and it will go to VM automatically...

At least I hope so.
Ellie

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