 | |
| |||||||||||||||
| |||||||||||||||
| BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150 |
 |
| | LinkBack | Thread Tools | Display Modes |
| | |
| |||||||||||||||
| |||||||||||||||
| BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150 |
|
| | LinkBack | Thread Tools | Display Modes |
 June 30th, 2009 | #1 (permalink) | ||||||||
| Junior Member
Rep Power: 0  Country:  | Two questions regarding external dial access and abbreviated dialing Hi guys, first of all I am a server/network admin, so I am very much a newb on phone systems. I am not even sure that I am posting this in the correct forum, but hope I am. Our phone system says Norstar MOX16 on it, but our phones say Meridian, so wasn't sure which forum I should post this in. Anyway, on to my questions. 1. Currently we dial 7 to get an outside line then the full 10 digit number. This is different from every other office I have ever worked in within the US. The de facto standard is 9, so I would like to change it to that. The phone consultant we deal with (who has been doing work for this company long before I have) is saying that this is not possible since we have feature codes that start with 9 ([FEATURE]981 or [FEATURE]983 for example). This just doesn't sound right to me...why do we have to hit feature then if 9 is supposedly reserved for this purpose? If we press 9 it just says "invalid number" on the display right away. 2. I would like to implement what I have been told is called "abbreviated dialing". We have 2nd office across town that runs a completely different PBX system (this is a recent merger) with extensions in the 2000 range. I would like to configure our phone system so that someone can dial a one-digit access number followed by the desired 4 digit extension and then have the PBX drop the initial digit, prepend the rest of the dialed string with the first 6 digits of the actual number, and then route the call over the public network. For example, if the destination number is 555-345-6789 then I want a user to be able to dial 46789, at which point the PBX would drop the 4, and prepend 555-345 to the "6789" that they punched in. Is this possible? The phone guy is saying that the only way to do this is to program a speed-dial on every single phone that consists of the external access number followed by the first 6 digits of the destination number. This sounds way too cumbersome to be true. I have already accomplished this same feat at the other office this morning, enabling our users there to dial 4xxxx to get to any extension at this office. Thanks for your help! | ||||||||
 |   |
| June 30th, 2009 | #2 (permalink) | ||||||||
| Senior Member 
Location: Toronto, Canada Rep Power: 8 Gender:  Country:  | 1. Go to Systemprogramming/Access Codes and change the code to 9 at the pool your using....usualy Pool A. 2. Try Routing Codes with Dest numbers. BTW M016 is a skinny module beside the phone system....this holds 16 digital ports. Your system is a Nortel Meridian Norstar, just call it Norstar. | ||||||||
| | |
| July 6th, 2009 | #3 (permalink) | |||||||||
| Junior Member
Location: NH, US, Earth Rep Power: 0 Gender: Country: | Quote:
You have a system from the Norstar family. Nortel started out calling it "Meridian Norstar", as the Norstar shares some technology with the larger Meridian PBX. They later dropped the "Meridian" prefix, as they're not the same and it was confusing. So call yours "Norstar". That's M0X16 (em zero ex one six). It's a expansion module that provides digital station ports. The zero means no outside lines, the sixteen means 16 stations. There's a trunk expansion module that is M12X0 (12 lines, no stations). You'll find a cable (fiber optic or copper) running from the M0X16 to a larger unit. The larger unit is the "core unit" (often called the "KSU" (Key Service Unit) by old time phone geeks). The core will have both trunks and stations. The core unit will either be a CICS or MICS. If it's a simple rectangular box with a single big cover, it's a MICS. If it's a funny shape, it's the CICS. The MICS is the bigger system. The following web URLs have pictures (I had to drop the http prefix to get the forum software to accept my post, but if you copy-and-paste to your browser's address bar, it should work): CICS: products.nortel.com/go/product_content.jsp?prod_id=8651 MICS: products.nortel.com/go/product_content.jsp?prod_id=8804 Your phones say Meridian because they can work with the Meridian system, too. But not all Meridian phones work with the Norstar, so be careful. The Norstar can use M7000 series (M7100, M7208, M7310, M7324) and T7000 series (T7100, T7208, T7316) phones only. I'd say you need to find a better phone consultant. Yours doesn't know what he's talking about. | |||||||||
| | |
|
| Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
| Thread Tools | |
| Display Modes | |
| |
 Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Print abbreviated dial list | dannoWI | Cisco | 6 | October 17th, 2008 02:15 AM |
| Option 11C Dial external numbers from external phone | sturts | Meridian Systems | 4 | September 28th, 2008 02:03 PM |
| Dialing to External through a Tie Trunk | hsantos | Meridian Systems | 5 | December 14th, 2007 05:00 PM |
| User defined abbreviated dialing? | RichardMorris | Definity, S87xx, CM | 6 | June 23rd, 2005 04:57 PM |
| Dialing Carrier Access Codes thru PBX | twscrb | Meridian Systems | 1 | December 16th, 2002 01:12 PM |
Linear Mode
