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BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150

Nortel BCM Console, Switch Administration, Call Accounting, Hotel Billing, SMDR, ACD Reporting

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Old 06-22-2009   #1 (permalink)
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Exclamation BCM 400 , RCC abandoned CLID issue!!

Hi guys,

I have a customer site, having a simple call center solution. when i try to take the abandoned CLID report, report giving the DNIS as line number(target line/physical line).
I need the original caller number who dials from outside in the abandoned report.

do i have to mention anything additionally in the configuration?

Any ideas....
Thanks in advance.
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