curlycord

Impossible.
1 line per call....thus why we order multiple lines.

If you only have 2 lines then you can only have 2 calls at same time.

chygozy

What does DID do with target lines? can anyone help me with an example of configuration.Thanks

mnbookman

DID only works if you have a PRI (Private Rate Interface).

A DID (direct inward dial) just gives you a way to dial directly to a phone, but if you only have two lines, you can only have two DID calls, or two calls period.

curlycord

A PRI has 23 channels, is digital and comes in on only one pair from the street.
You can use the channels for incoming and outgoing.
You get usualy 5 free DID's , you can use 1 as you main number and the rest for deptmants or bigwigs, you can also order more DID's that usualy come in blocks of 30 but you only need to activate and pay for ones you need.
It's a way of better utilizing lines in a way for bigger companaies or heavy users.
Also expesive...few hundred a month.

For you small company they need to order 1 or 2 more copper lines but have them in a rollower sequence (controlled by the Telco).

Typcial ratio.... if 24 people then order 8 lines or more but all depends on type of business.

kunal83

ask you superrior to programmed this for you and teach you .......u watch what happens

chygozy

Guys,thanks a whole lot.I have really learn so much from this.I have been able to setup a BCM for the first time and all works well but I still have a serious issue on one side.

I have 2lines terminated on 2physical lines out of 4 from GATM4.(the lines 151 and 152)

I was asked to enable to contact center and I assigned the lines 151 and 152 to skillsets 1 and 2 respectively.

But the big problem here is I call the phone no. 4631450 assigned to line 151 and to skillset1, the line remains busy for who knows how long.
Atimes i have to restart the BCM to release the line.Can anyone give me an advice that would help.

Thanks for your wonderful responses.

Northeaster

Check with your service provider, to make sure that the CO trunks have disconnect supervision on them.

Also, Note that you do NOT need PRI, in order to have DID. You can have the DID #s come in channels of a PRI, or any of the channels of a regular 24 channel t1 (that are programmed at CO and BCM as DID) or as Curly Cord mentioned, on individual copper pairs (that hold one call at a time). The 1st 2 examples would use a DTM module, whereas the individual copper lines would require an analog DID module (4 or 8 lines). A small / medium sized company would use these, for example, to give the appearance of having private lines (7 digit DID to the set) for let's say 20 sales people, while actually having the calls share something like 4 - 8 copper lines. The # would depend on how many incoming DID calls they will be receiving. Remember that outbound calls would use GATM lines to go out, and often the main # calls, that are tranferred from reception to individual sets would use GATM lines as well, so you often don't require as many copper pairs (or t1 channels) as you might think.

The sales people think they have private lines, as you can call them directly, but they are sharing facilities (in this case only 4 people can receive a direct DID call at one time). The CO can play a busy signal on the next DID call, or route them to the main #, etc.

curlycord

And check your line programming also, both the Telco and the system must have Supervision Disconnect enabled....Bell Canada and some other Telco's now call it COD - Cut Off on Disconnect.

chygozy

Thanks guys.Well,gud I understood somethings from all ur responses thanks a lot.Our service provider do support that.I will check my BCM right away to see.
I am not being Oliver Twist here, but a little more explanation wud do.

Wants to be clear about this,I saw the use of Hunt group for contact center operation, inthe members, if i take the telephone set DNs or the CDN for the skillset, wud the lines be the physical lines?

Thanks for your usual help.