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BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150

Nortel BCM Console, Switch Administration, Call Accounting, Hotel Billing, SMDR, ACD Reporting

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Old 11-19-2008   #1 (permalink)
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internal call log option

hi to All,,
how ru?? here i have one major crises....is there any chance make internal call logs in BCM400.....anybody know abt this please answer this problem....its so urgent.

Regards
Abdul Rahman
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Old 11-19-2008   #2 (permalink)
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Sorry, internal calls cannot be logged into the smdr. This option is available on the option switches and the CS1000's.
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Old 11-20-2008   #3 (permalink)
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thanx

Thanx dude ...is thr any chance ...suppose any software will support this internal call log option..???

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Abdul Rahman H.A
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Old 11-20-2008   #4 (permalink)
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None! Why is your customer wanting this? Is it important enough for them to spend the cash to upgrade to the CS100?
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Two snips, a snort, a turn, a fly, and a grunt, and it was so simple, like the jitterbug, it plum evaded me!
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Old 11-25-2008   #5 (permalink)
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Thanx....for ur kind reply...

Cheers
Abdul Rahman
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Old 03-03-2009   #6 (permalink)
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There is a solution to this through a third party application by Resource Software International. The software is called tools CTI Pack. The software requires a single LanCTE license and can be installed on any Windows computer connected to the same network as the BCM. Once installed the software will generate incoming, outgoing and internal CDR. The CDR data is in the exact same format as the BCM's own CDR.
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Old 03-04-2009   #7 (permalink)
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You can also get a Call Recorder from Algo Solutions, logs and records call?
Algo - Telephone Call Recorders & Call Recording solutions for Nortel Norstar, BCM, Meridian 1, CS 1000, Analog
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