SupportDude

Good Questions.
RE: SRG Screens, this is basically where you set up your Main Office (MO) parameters. You have an MO tab to set up info for the Network Connect Server (NCS) and you have an IP Terminal tab to setup the MO TN and DN, which they'll call the BUID (Branch User Identifier). If the site was configured properly, you should see all of the sets that have been configured via the SRG and redirected to the main office. If you have sets onsite that are registered to the main office, but do not show up on the page, they most likely were never registered to the SRG to be redirected to the MO. The sets were just registered directly to the MO, therefore bypassing the SRG and not providing any type of survivability mode.
RE: Keycodes ... the only keycode you need to make sure all of the machines have is the SRG keycode. There could be differences relating to the number of IP clients, or upgrades, or things like that, but they all have to have the SRG keycode to work in SRG mode.

Hope this helps!

-SD-

monkey101

thanks.....the funny thing is that the page is blank but they do fall back to the bcm50 when the wanlink drops....i get a total white screen no writing what so ever ...... glad i dont have to change anyting

topp

Man I like this web site we were just talking about placing a SRG in a remote site I understand the concept but have not really seen what it is all capable of doing. If we were to tie the SRG to a 1000M system at our main site the phone would register to the SRG first or the 1000M? Then as far as routing goes could you still use the lines in the SRG for 911 and potentially local call? Just trying to scratch the surface on what this system is capable.

SupportDude

SRG is a very cool technology.
In a nutshell ... the SRG resides at a remote location. The phones, though physically at that location, logically reside on the CS1000 (Main Office or MO). This connection is established via the WAN. If the WAN fails, the sets co-located with the SRG register to the SRG so the site still has telephony. This is known as "Local" or "Suvivable" mode. Once the WAN is restored, the sets redirect back to the MO and operate in "Normal" mode.
Now here's the good stuff!
If you network was properly designed and is large enough, you can take advantage of the trunks connected to each SRG for Toll-Bypass.
If you MO is in New York, and you have an SRG in Los Angeles, you can ride the IP to LA and jump off a trunk there as a local call ... No LD Charges! The more sites you have, the more you save in LD.
Very cool stuff.
Of course this can also be accomplished in any network that has IP trunking between systems. But, the SRG not only provides Toll-Bypass, but also allows users in Normal mode full feature CS1000 sets, and survivability in the event of WAN failures.

Hope this helps!

-SD-