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| BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150 |
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| | #1 (permalink) | ||||||||
| Junior Member
Rep Power: 0 ![]() | Voicemail External Access I'm running a BCM 50 6.0.2.05.237 and CallPilot 43.01.00.22 I'm trying to access voicemail externally, when a someone dials their number from outside and gets the voicemail greeting they press * and are disconnected. I've also tried pressing * * at the autoattendent and receive the same exiting the system message and are disconnected. I know I'm missing something. I found this in the forums so I know I'm on the correct track. "tell the users to press " * * " as soon as they hear that greeting, they will be prompted for mbox and password, just like when they call their own mailboxes." - We never get prompted. just "exiting the system, goodbye" | ||||||||
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| | #3 (permalink) | ||||||||
| Junior Member
Rep Power: 0 ![]() | Hi there. You should only need to enable external initialisation if you want to perform the first setup on a mailbox from outside the system. Here in the UK there is a slight error on the voicemail documentation which says you need to dial ** to access the voicemail remotely, I couldn't tell you if this is also the case in the US. To access voicemail remotely you need to do the following: 1. Dial into the system and get answered by Call Pilot, either mailbox or auto-attendant 2. Diall 88, you will be prompted for a mailbox number and password 3. Dial your mailbox number, password, then press # (eg 221 1234 #) After that you should be into your mailbox from outside, or at least, this is how we do it in EMEA. | ||||||||
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| Senior Member ![]()
Rep Power: 7 ![]() | Capn Reboot said To access voicemail remotely you need to do the following: 1. Dial into the system and get answered by Call Pilot, either mailbox or auto-attendant 2. Diall 88, you will be prompted for a mailbox number and password Reboot is correct here, if you are using the call pilot interface and not the Norstar interface. With the Norstar interface you will dial **. Make sure the setting of return to AA is set to Y. __________________ Two snips, a snort, a turn, a fly, and a grunt, and it was so simple, like the jitterbug, it plum evaded me! | ||||||||
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| | #5 (permalink) | |||||||||
| Junior Member
Rep Power: 0 ![]() | Quote:
"During the greeting, press **, or if you are in Europe or Australia press 88." I was merely stating what we use in EMEA. I couldn't vouch for the states. | |||||||||
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