Crowtalks

In the Call Pilot system configuration menu, make sure enable external initialization is checked.

Of course, this make the Call Pilot more vulnerable to being hacked.

CaptainReboot

Hi there. You should only need to enable external initialisation if you want to perform the first setup on a mailbox from outside the system.

Here in the UK there is a slight error on the voicemail documentation which says you need to dial ** to access the voicemail remotely, I couldn't tell you if this is also the case in the US.

To access voicemail remotely you need to do the following:

1. Dial into the system and get answered by Call Pilot, either mailbox or auto-attendant
2. Diall 88, you will be prompted for a mailbox number and password
3. Dial your mailbox number, password, then press # (eg 221 1234 #)

After that you should be into your mailbox from outside, or at least, this is how we do it in EMEA.

Ramjet

Capn Reboot said

To access voicemail remotely you need to do the following:

1. Dial into the system and get answered by Call Pilot, either mailbox or auto-attendant
2. Diall 88, you will be prompted for a mailbox number and password

Reboot is correct here, if you are using the call pilot interface and not the Norstar interface.

With the Norstar interface you will dial **.
Make sure the setting of return to AA is set to Y.

__________________
Two snips, a snort, a turn, a fly, and a grunt, and it was so simple, like the jitterbug, it plum evaded me!

CaptainReboot

In the EMEA / Australian market it is 88 regardless of the interface. We use NVM all the time and it is always 88 to login, not **. This is from the CallPilot SUOG:

"During the greeting, press **, or if you are in Europe or Australia press 88."


I was merely stating what we use in EMEA. I couldn't vouch for the states.