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BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150

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Old February 4th, 2008   #1 (permalink)
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Hi all,
where are set one BCM400 Rls4.0 for my customer, we have problem within Element Manager, we can't log into EM, we know that this BCM400 Rls 4.0.2.03 need to be patched by the patche BCM.R400.036-ElementManager.
Now our problem is how to install this patche without login within EM?

Please if anyone know how to do this don't hesitate to tell me as soon as possible.

thanks in advance.
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Old February 4th, 2008   #2 (permalink)
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I am not aware of anyway to apply patches to 4.0 without Element Manager.
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Old February 6th, 2008   #3 (permalink)
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There are certian patches that can be installed without having to use Element Manager, these would just be an Exe that is run from a PC.

THe rest need to be installed via Element Manager, any reason you cant use element manager? Have you installed Element Manager on another PC?

If you are getting a "BCM detector cannot determine the device type for {BCM IP ADDRESS}" you most likely have a known BCM400 issue. A call would need to be logged with Nortel via your vendor for a fix to be supplied. Its a pretty easy fix, but Nortel Tech support have to supply the new RPM files based on the systems patch level
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Old February 6th, 2008   #4 (permalink)
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thanks Mr Mercury_storm,
Now i have two BCM400 Rls4.0 with this issue, i can't log within these systems, i have the third BCM400 Rls4.0 and i can log within Element Manager;
i think you are right, i will call my vendor and Nortel tech support.
Thanks,
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Old February 6th, 2008   #5 (permalink)
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yup seems to be a common issue with the BCM400's and is a known issue to Nortel Tech support
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