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BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150

Nortel BCM Console, Switch Administration, Call Accounting, Hotel Billing, SMDR, ACD Reporting

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Old November 14th, 2007   #1 (permalink)
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CICS SMDR Format
I am installing a Tapit EX single user SMDR program on a PC connected to a 7.0 CICS. Everything is working, except I am getting no CLID on inbound calls, on the SMDR reports. Tech support at Trisys says there is a toggle on Norstars whether to send CLID on to the SMDR. You know the portion of programming where you pick SL-1 or Norstar format, etc... ? I have worked with it many times on the BCM and I think I have even worked with it on a MICS, but I cannot find that section of programming on the CICS. I have searched both the Sys Admin and Installer guide, not 1 word about SMDR or Call Accounting. What am I missing? Little help please. Thanks.
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Old November 14th, 2007   #2 (permalink)
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Feature 9*2 and go into the prog for the SMDR6. You will see it there.
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