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BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150

Nortel BCM Console, Switch Administration, Call Accounting, Hotel Billing, SMDR, ACD Reporting

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Old July 24th, 2007   #1 (permalink)
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Call Pilot Basic Call Center Reporting

Is there any reporting that comes with basic call center? I haven't been able to find anything that talks about the reporting with Basic and curious if I am looking in the wrong spot or if it is just something that you have to upgrade to get anything with it?
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Old July 26th, 2007   #2 (permalink)
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Sorry it took so long to get to this post. PC problems. No, there is no call canter reporting wihtout the keycodes.
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Old September 5th, 2007   #3 (permalink)
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would anyone know where I can find the set-up manual for Enhanced Call Center?

I'll be setting one up this Friday and I really don't have much of a clue...

Thanks!!
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Old September 5th, 2007   #4 (permalink)
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The manual is on the CD that comes with the system. You will find the steps to install the software which is also on the CD and the PC requirements that you need for the reporting server.
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Old September 5th, 2007   #5 (permalink)
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Thanks Topp
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