Norstar ICS hunt groups - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

galaxyflyer1 · 04-04-2007, 07:15 PM

Hello and sorry for asking this silly question. But sometimes I have a hard time with Norstar's definition of terms, being mainly an Avaya tech. I believe that I am looking to set up a “group calling group” or “hunt group” but this term is nowhere to be found in the manual.

Here is what I’m trying to have happen:
When the receptionist needs to leave her desk, she would like to forward her phone to a group of extensions that will simultaneously ring on the group’s phones. Please help me with this as I know it is a simple thing, I just can’t find the option.

Thanks!
Bob

bberry · 04-04-2007, 08:28 PM

You can add members (Extensions) to a hunt group and set it to broadcast, then forward the operator phone to the hunt DN. All phones will ring until someone answers the call.

galaxyflyer1 · 04-04-2007, 09:11 PM

Forgive me but I do not see the term "hunt" used anywhere in the Norstar ICS Modular system language.

Bob

bberry · 04-04-2007, 09:25 PM

What release of software do you have? I believe Hunt Groups did not become available until release 4.0

Shooter · 04-05-2007, 09:27 AM

Sounds to me that you need to set up ringing service.

galaxyflyer1 · 04-05-2007, 10:57 AM

Ohhhh, that maybe it. One of the offices further away can do it. They forward their phone to 199. Then it rings certain phones and they can also do a group pickup to get the call. At that office they also have a T-1 not sure if its a PRI because of software but maybe it is a higher relaese. The one that im trying to create the same thing on is a SP 30JBM03 NAT I believe that this is an earlyer ICS. Could this be my problem?

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