BCM50 Caller ID - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

bberry · 01-05-2007, 09:42 AM

Hi,

I setup our BCM50 to use auto attendant but when the call rings the set it does not show caller ID. The set has unanswered by me set as well as a log. What am I forgetting to get the caller ID to the desktop?

Thanks,
Bry

phoneboi · 01-05-2007, 10:01 AM

If the lines are POTS lines, you have to have the AA answer after 2 rings so that caller ID is passed from the CO.

Megahertz · 01-08-2007, 07:23 PM

Phoneboi asked the first question that I would ask re the number of rings before the aa answers. But the second thing you need to check is in the line assignement section in element manager there is a check box on each line for caller ID. Make sure that this is checked off or it will not work.

Ilan.

bberry · 01-08-2007, 09:55 PM

The lines are POTS lines that get answered by the AA. They do not appear on the users sets. I have set the AA to answer after 2 rings but no caller ID yet. Each user has log all calls assigned with log space. I do not see a check box in lines adminstration for caller id.

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