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| BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150 |
| Tags: bcm, call, center, reporting |
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| BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150 |
| Tags: bcm, call, center, reporting |
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| | LinkBack | Thread Tools | Display Modes |
 11-22-2006, 01:30 PM | #1 (permalink) | ||||||||
| Junior Member   Techguy74 has no status.
Location: Toronto Rep Power: 4  Gender:  Country:   | Call Center Reporting on BCM 3.7 Is there a way to ensure that the CCRS computer is running ? I know that IP view will present a Warning Message if the CCRS is disconnected. I have a client that continues to lose data because at months end, they go to generate reports to find the data has not been collected by the CCRS. Of course, they Bi*#$ at me, and as techs we hear "The Speech " Any thoughts ... Thanks | ||||||||
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| 11-22-2006, 05:09 PM | #2 (permalink) | ||||||||
| Senior Member   Ramjet is wore ass out from the holidays!
Rep Power: 8 Gender: Country:  | There should be a way to go into services just like any other Windows based unit and see if it is running. Problem is, I don't know how to access that portion of the BCM. __________________ Two snips, a snort, a turn, a fly, and a grunt, and it was so simple, like the jitterbug, it plum evaded me! | ||||||||
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| 11-23-2006, 09:18 AM | #3 (permalink) | ||||||||
| Junior Member Techguy74 has no status.
Location: Toronto Rep Power: 4 Gender: Country: | The problem is with this particular client, is that they want some sort of notification, or alert to indicate their is a problem. I suggested generating at least 1 report each morning to ensure data was collected from the previous day, however, that went out the window ! They have 40 Skillsets which they bill independantly from. I'm not sure what to tell them. | ||||||||
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