824 remote backup - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

chriscaton · 05-08-2003, 12:15 PM

I have been trying to do a backup on an 824 DR5. Using Norstar manager 3.5. when it connects I get "ERROR LOADING DATA DICTIONARY DATA FOR THIS KSU"

obviously I can't do it using remote tools.

any ideas why this won't work or what to try next.

I'm using the scheduler run/submit job to start the backup

thanks

marvo · 05-08-2003, 01:47 PM

Are your system details set up exactly the same as the KSU, including whether the software is English/French, or English/Spanish ?

Also dr-5 has to be at least Rls 04

MarvO said it

chriscaton · 05-08-2003, 03:56 PM

Thanks Marv,

I double checked the release, it was a rls 4 but the NT number was a bit older than the minimum required....

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