Kalahary-Harry

BCM is a new addition in my world, coming from the M1 side... I noticed that using a T7316 phone as an agent phone causes following problem:

Prompt to "requeue to skill set and make agent not ready" does not work: instead, the call remains on the agent phone AND also seems to "revert" to attendant at the same time. The call can be answered by either the agent OR the attendant. The agent phone is not put in not ready status. When the attendant answers the call, the RTD shows the call answered by the AGENT. Looking at the stats, the call center has a perfect (100%) call answer record, yet we know that the agents ignore at least half of the calls presented to them (and the operator is ready to kill some one..). As soon as we replace the agent phones with a T7208, the call center properties work exactly they way it's configured: if an agent ignores a call, phone set is made not ready and call is re-queued, the call treatments continues as per specified properties.. I can't find an explanation for this..
The same site also has another peculiar problem: the attendant phone experiences a delay of 1 - 3 seconds before the "Transfer" soft key appears. At first we thought it might be due to the 2 expansion modules, but adding a power supply does not make a difference.. I now suspect (after watching this for a while) that it is related to the above scenario, as it seems to happen only when a call center call reverts..

Has any one else experienced this? We told the customer that we will exchange all their agent phones to T7208's, but I wonder if this will resolve the "Transfer" key delay.... ??