BCM400 - removing the pre installed voice on forced disconnects and "xfer to att" - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

pdt · 09-27-2006, 04:40 PM

Hi

The site has BCM400 with callpilot and for the main incoming number the time of day control is active - after hours the message is played "our office hours are......" then the caller is disconnected but the system voice still says goodbye - to me this is not a biggie butthe customer does not want the synthesised computer voice !!!! how to remove and then in an auto attendant menu - if you dont make a selection the system provide the infamous " transferring to an attendant" how does one remove those pre recorded messages ? I have searched / searched and tried and everyone tells me "live with it" I have been offered a low level password to go into the HDD and manually delete / replace those voice files - but I am pretty sure thats too drastic a step anyone have another solution ?

Help !

PierreA · 10-06-2006, 04:40 PM

There is no way to remove this audoio files. We have tried this before also and it will no longer be supported by Nortel.

pdt · 10-07-2006, 12:15 AM

Hi Pierre

Thanks for the reply
Would logging a feature request within nortel - that allows a choice - a tick box - play pre recorded voices yes/no ?

PierreA · 10-10-2006, 07:15 PM

We did it for years, not a priority for them. You can still post it, one day it will happen....

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