Ramjet

Lots of luck. I just finished a call center, and had to get a Nortel eng to work on it. It too would not connect. Went all the way to 2nd level. We finally had to download the latest software from his PC and load it. Still has a problem of not letting you change the CC password. Am supposed to go back onsite and setup a webex session with 2nd level for this "known" problem.

__________________
Two snips, a snort, a turn, a fly, and a grunt, and it was so simple, like the jitterbug, it plum evaded me!

rhowlett

Is this why I have been having so much trouble?
I thought I had the latest software version, but I am having problems getting it to connect. I had it connected the other day and it said it was downloading data and stayed at 0% for an hour before I threw my hands up and left.

Ramjet

Sounds identical to the problem I had. I left it all weekend and came back on Monday to 0 calls. The config test was good, and it showed to be connected. Just no calls. Sounds as if Nortel has a known problem here also. I would give them a call. I worked with a 1st level guy for 2 days before it got bumped up the 2nd level.

__________________
Two snips, a snort, a turn, a fly, and a grunt, and it was so simple, like the jitterbug, it plum evaded me!

rhowlett

Sadly my Nortel access has been cut
If my rep ever calls me back, I hope to start training for BCM50 authorization.

I take it you don't know what they did to fix it. If you can think of anything, let me know.

ptstechnician

I fought this installation for 2 weeks. Here is what worked for me. I first used a clean machine with XP & SP2. Then installed Netframe 1.1. Turn off windows firewall. Now install the Server software first (a must). Now install the client software. I used DHCP on this machine, because the IP address is only used when you log in to do reporting, call center connection, etc. Always make the CP's static IP address's. Also, make sure you have the latest Reporting for Call Center software. Another thing is the IP address in the Call Center Connection should be Localhost. After I got the RFCC working correctly, I discoverd at one of my customer sites, they have to restart the Services to prevent the Reporting from stopping. Now, with that said, another site is not having this problem, but they also started with a clean machine. Hope this helps.

Ramjet

I went into services and set all services for the RCC to automatic so it will restart. It is very important to install the server first just as you said and firewall needs to be turned off.

rhowlett, how did your access get cut? The software we used was what the 2nd level guy had stored on his PC. Can't remember what version it was, but it was newer than that on the Nortel site.

__________________
Two snips, a snort, a turn, a fly, and a grunt, and it was so simple, like the jitterbug, it plum evaded me!

ptstechnician

Ramjet, eventhough I had the services set to automatic, you had to manually reset them.

Ramjet

That is strange. On the one I just installed, if you rebooted the PC, everything but the CC connection came back up on their own. When I hear back from Nortel on mine I will post the results.

__________________
Two snips, a snort, a turn, a fly, and a grunt, and it was so simple, like the jitterbug, it plum evaded me!

rhowlett

Hey Pts,
Were is this setting you speak of above? In the CP itself or in the server software? I remember seeing it and I bet I set it to the CP IP address.

Could be my problem!