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BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150

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Old 08-17-2006, 11:08 AM   #1 (permalink)
johnwhite
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Unhappy Norstar Event Codes

Ok here it is, I am having problems with a Norstar MICS 7.0 System giving me alarm 75 and dropping calls on my PRI. I know what alarm code 75 is but there are a bunch of Event codes that aren't listed in the customer documentation that keep popping up.

Evt:323-00 s5
Evt:324-00 s5
Evt:325-00 s5
Evt:367-0001 s5
Evt:310-3A0005EA s5
Evt:310-36005A0006 s5
Evt:904-010D0002 s3
Evt:999-00050000AA s7

Does anyone have any idea what they are. I'm pretty sure they have to do with the CRC errors on the span but I would like to confirm my feeling.

ANY HELP WILL BE GREATLY APPRECIATED!!!!!!!!!

Last edited by johnwhite; 08-17-2006 at 11:20 AM.
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Old 08-17-2006, 11:27 AM   #2 (permalink)
Billo
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Hi John,
Did you check the Nortel web site for error codes?
I hear it is easy to use and very efficient for finding error codes. Ha Ha
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Old 08-25-2006, 11:21 PM   #3 (permalink)
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i believe you must up to 7.1
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Old 08-27-2006, 03:23 PM   #4 (permalink)
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Actually Billo and I work together. He was just joking as we have both tried to use the Nortel site to look stuff up and it SUCKS! He wrote that comment right after we had a discussion about me trying to look them up on that site and giving up after 3 hours....

Do you have any ideal what those codes are?
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Old 08-28-2006, 01:51 PM   #5 (permalink)
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Answers to some of the event messages

Event 310
Explanation
Bad stimulus message received by DTI from KSU.
Action
Record the event message and contact your local support group. Check the DTI connections. If the problem persists call the T1 service provider.

Event 323
Explanation
Short term alarm threshold has been surpassed in the DTI cartridge for the detection of a Degraded Minute.
Action
Most likely an irregularity with the PSTN connections. If this event occurs more than once over a two-week period, contact your local support group.

Event 324
Explanation
Short term alarm threshold has been surpassed in the DTI cartridge for the detection of a Severely Errored Second.
Action
Most likely an irregularity with the PSTN connections. If this event occurs more than once over a two-week period, contact your local support group.

Event 325
Explanation
Short term alarm threshold has been surpassed in the DTI cartridge for the detection of an Errored Second.
Action
Most likely an irregularity with the PSTN connections. If this event occurs more than once over a two-week period, contact your local support group.

Event 367
Explanation
A reset has occurred in the BRI or DTI card.
Action
Obtain the BRI/DTI traceback for the card that reset.

Event 904
Explanation
A log event has been caused in the ISDN loop driver or broadcast call handler by the receipt of unexpected input.
Action
Determine input that caused event and state of the ISDN driver when the call occurred. Take steps to fix incorrect event or have driver accept it.
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