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BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150

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Old 07-25-2006, 09:54 PM   #1 (permalink)
atozer
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MOH between greeting and voicemail

Hi,
I am a brand new member and very happy too see many people have quirky problems with the Nortel BCM's.

I have some call center skillsets set to play a greeting before transferring to voicemail at night.

Unfortunately after the greeting and before transfering to voicemail, music on hold plays for 1-2 seconds, this seems to confuse customers.

Does anyone have any idea why this happens or any possible work arounds?

Appreciated,
atozer
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Old 07-25-2006, 10:05 PM   #2 (permalink)
John_In_Dakota
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Is there a scrpit that say's to play music for that amount of time?
If there is a script involved, can you post part or all of it?
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Old 07-25-2006, 10:23 PM   #3 (permalink)
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There aren't any scripts that I know of, I'm quite a newbie and wouldn't know where or how they go.

I have tried both with force entire message option and without but there was no difference, will prefer force message though as I don't want the agent handsets to ring out of hours.
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