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| BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150 |
| Tags: between, greeting, moh, voicemail |
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| BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150 |
| Tags: between, greeting, moh, voicemail |
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| | LinkBack | Thread Tools | Display Modes |
 07-25-2006, 09:54 PM | #1 (permalink) | ||||||||
| Junior Member 
Rep Power: 0  Country:  | MOH between greeting and voicemail Hi, I am a brand new member and very happy too see many people have quirky problems with the Nortel BCM's. I have some call center skillsets set to play a greeting before transferring to voicemail at night. Unfortunately after the greeting and before transfering to voicemail, music on hold plays for 1-2 seconds, this seems to confuse customers. Does anyone have any idea why this happens or any possible work arounds? Appreciated, atozer | ||||||||
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| 07-25-2006, 10:05 PM | #2 (permalink) | ||||||||
| Moderator   John_In_Dakota is in need of a long nap.
Location: 1069.7 miles from Tiverton, Ontario (CANADA) Rep Power: 12 Gender:  Country:    | Is there a scrpit that say's to play music for that amount of time? If there is a script involved, can you post part or all of it? __________________ We need change in this country... | ||||||||
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| 07-25-2006, 10:23 PM | #3 (permalink) | ||||||||
| Junior Member
Rep Power: 0 Country: | There aren't any scripts that I know of, I'm quite a newbie and wouldn't know where or how they go. I have tried both with force entire message option and without but there was no difference, will prefer force message though as I don't want the agent handsets to ring out of hours. | ||||||||
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