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| BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150 |
| Tags: 60redirect, ext, group, hunt, int, line, mics |
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| BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150 |
| Tags: 60redirect, ext, group, hunt, int, line, mics |
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 07-14-2006, 05:29 PM | #1 (permalink) | ||||||||
| Junior Member
Rep Power: 0  Country:  |  MICS 6.0:Redirect Ext Line to Int Hunt Group Good Afternoon All... I was in the middle of posting when I lost the window so this is a 2nd attempt. Situation: I need to direct a DID Telephone number to a Hunt Group. In addition, the users want to be able to differentiate the incoming Support Calls, from their other calls; so I either need have the line say SUPPORT or Have it arrive on a different Line other than their intercom Lines (Each line is set to Ring Only with 2 Appearances). I have successfully completed this in the past on an MICS 4.0 at 1 previous company, but this machine I swear was programmed by a bunch of lackys and is not working correctly. In addition, I do not have a support contract on it, nor do I have a budget for the phone system this year. I have followed the manual and spent the past 3 days trying to get a DID to ring to the hunt group and have failed miserably General Info: Norstar MICS 6.0 Call Pilot 150 DID Range: 4000 - 4100 Main Phone Number (XXX) YYY-4000 1) I have setup an internal hunt group with 2 extensions and then overflow into a voice mail box. This works fine when you dial the hunt group extension from the inside. The following are my settings for the Hunt Group under System Program Hunt Group 02 (HG02) is 4487 Member DNs: Appr & Ring Line Assignment: L247:Assigned Mode: Sequential Hunt Delay: 3 If Busy: Overflow Q TimeOut: 30 Overflow: 4090 2) When I try to assign an external DID telephone number, in this case (XXX) YYY-4090 to HG02: 4487, Depending on the setting I have placed, I either a) get a busy signal b) Go into the Overflow Mailbox immediately c) No Hunt, Just Dead Air 3) The following are my setting for the Line that DID 4090 is assigned to under Line Assignment. DID Telephone Number (XXX) YYY-4090 L247: Assigned Target Line Info: a) Line Type: Public b) Rec'd #: None c) If Busy:To Prime d) Prime Set:None Any help would be greatly appreciated! Thanks! | ||||||||
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| 07-17-2006, 07:16 AM | #2 (permalink) | ||||||||
| Junior Member   gogoGophers is Some dude that works on phones
Location: Meechigan Rep Power: 5 Gender:  Country: | I believe your problem is in the Line programming- Line Type : Public Rcvd # :4090 (however many digits they are sending If busy : To prime Prime Set : 4487 Also assign line 247 to A & R under Hunt Group 4487 programming. (I think you were indicating you did this, just being sure). | ||||||||
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| 07-17-2006, 11:36 AM | #5 (permalink) | ||||||||
| Junior Member gogoGophers is Some dude that works on phones
Location: Meechigan Rep Power: 5 Gender: Country: | HGateTech, Sorry, you caught me on that one, hunt groups cannot be the prime set. Just set it to one of the phones in that hunt group, or the operator for that matter. As long as you assigning that line under hunt group programming, the prime set is really just for backup ( without going into a laundry list of what ifs ). Please be more specific about what you want to do with the "no phone in the hunt group" thing. Not sure what you mean. If you have further complications, keep in mind, the hunt group is kind of a "call center light". It has limitations. You need to get exactly what the customer (or your boss) needs to happen under all circumstances and see if you can wangle fandangle the hunt group into getting there. Sometimes, if the needs are imperative, specific, and complex, a hunt group aint gonna get it. Last edited by gogoGophers; 07-17-2006 at 11:42 AM. | ||||||||
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| 07-17-2006, 11:49 AM | #6 (permalink) | ||||||||
| Junior Member
Rep Power: 0 Country: | No prob gogoGophers, Ok, Here's the hunt path. Phone 1: ext. 4xx1 - Customer Service Rep Phone 2: ext. 4xx2 - Back Up CSR. Phone 3: ext. 4090 - Overflow Telephone Set. If I understand this correctly according to the call pilot documentation, I need to have a physical telephone set in order for the Overflow extension(4090) to connect to a voice mail box after it times out in the queue or reaches the set amount of rings. extension 4090 has no real person. Essentially it is an extra telephone that has to sit somewhere in order for my hunt group to work. (Again, according to the documentation). What I want to do, is to get rid of this telephone all together, and create a phantom DN; A DID that rings to a line without an actual telephone set, and can be directed to a voice mailbox or created as an Answer DN on a phone. I have a feeling I will need 1 phone in order for this to be accomplished, BUT if I create more than 1 Hunt Group, I could always use that telephone set to host multiple lines. Does that make sense? Thanks! | ||||||||
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| 07-17-2006, 04:03 PM | #7 (permalink) | ||||||||
| Junior Member gogoGophers is Some dude that works on phones
Location: Meechigan Rep Power: 5 Gender: Country: | Let's get this out of the way - I don't know. Refering to the forwarding post from today, I think it would be worth trying what you eluded to. I know you can activate a set (e.g. 225), and have 225 be an answer DN on some other set, then unplug 225. So why don't you try that (with 225 being the overflow set with the mailbox). An answer dn can only appear and ring or ring only, so there would be ringing, but you would not have a physical set. There are no "phantom dn's" in Norstarland. You would be taking up a valid dn, if the issue is that you are almost out of available extensions. A sure fire bet would be (as I said in the other post) get them to spring for a lousy 7100 set and mount it in your phone room with the ringer turned down. Done. | ||||||||
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| 07-17-2006, 10:34 PM | #8 (permalink) | ||||||||
| Junior Member
Location: Canada Rep Power: 6 Country:  | Hello HGateTech. In my office we have Mics 4.1 xc with NAM 4.01. I didn't have any problem to assign DID number to a hunting group. Also I use in one case an extension port, without hooking it up to telephone. Remember, you assign the line to the hunting group which in this case the target line. Also you had at the Member DNs: Appr & Ring instead of the extension ( DN ) numbers. Was that a typo or they changed it in MICS vers. 6. ? That is all for now .By the way I was looking for answers for my problems when I read about yours. It is time for me to go home. Talk to you next time.  Istvan | ||||||||
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