gogoGophers

This is a situation that calls for DISA (Direct Inward System Access). The best thing for you to do is read your documentation and post back if you have questions. Posting step by step instructions on this would aid hackers.

blkphtm

After looking at the documentation... to me it looks like DISA is made more for remote access of the system from a public network. Plus a person would have to know a password to do anything.

If possible, I would like to have it some when anyone calls in and they would dial say 350 for example, that call would automatically call/transfer to a cell phone. Basically a simple way for a customer to call in and get connected directly to a person who may be out of the office.

Daren

gogoGophers

As I always say, someone else may have a better way, but on a CICS, I would set up a phone in the phone closet or on an unoccupied desk, program allow redirect on that phone, and forward that phone using your destination code, then the desired number. That way you could unforward the phone when it was desirable. Caution, any offsite forwarding can be taken advantage of by hackers.

blkphtm

So other than just just manually forwarding the phone to that destination code, there is nothing that could be done to set up a unused or fake extension number that would forward automatically to an external number on a CICS?


Daren

gogoGophers

I would not reccomend this, for a variety of reasons, but, you can program an extension, activate it, when the phone comes up you forward it to your destination, then unplug the phone. I just tried this on my phone (we have a BCM ) and it worked. I forwarded my phone to my cell ( don't forget Allow Redirect ) , then unplugged my phone. Calls to my extension continued to forward to the outside destination. If you have a reasonably recent software revision on the CICS, I would guess this would work for you also. Beware of phreakers.

blkphtm

I just tried to forward a phone, then unplugging it. After a couple of minutes, it quits working and it shows "Not In Service" then the forwarding don't work. Plug the phone back in, everything is fine.

Oh well... I thought I would ask here, because there are plenty of people here that are very knowledgeable and knew I would get an answer.

Edmonton

It appears to me that what you are really trying to accomplish, is to have a caller to the AA transfer to an external number? If this is correct, attempting to forward an unused local may be the incorrect approach. I believe that the best way to accomplish this is to use the Transfer Point capability of your Flash Voice Mail CCR (also available on CallPilot).

The advantage to this approach, is that if you provide Transfer Feature on your CO lines (in some areas this may not be available on POTS lines, only on analog Centrex), the Voice Mail can use a Link Transfer, freeing up the incoming line rather than using two lines.

I hope this information helps.

ds18s20

You are asking something that would be way too useful if it was possible. Of course the answer is NO, I am beyond amazed in dealing with DK systems. I came from the Digium world and I have the utmost respect for all those old timers dealing with this crap for a living.

On the other hand the depth in unnecessary complexity and poor design is the best job security there is. So I am actually kind of pleased with the popularity of those systems.

Still if there is an elegant way to forward to ext. number do post the solution!

Thanks
~DS

Ramjet

I have watched this as it unfolds, and to me simplest solution is. If you are not using the analog port, forward it. It remains in service without a set.

__________________
Two snips, a snort, a turn, a fly, and a grunt, and it was so simple, like the jitterbug, it plum evaded me!