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BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150

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Nortel BCM Console, Switch Administration, Call Accounting, Hotel Billing, SMDR, ACD Reporting

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Old June 27th, 2006   #1 (permalink)
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CDN taking up a port

Hi,

I am new to BCM and a little confused to what is going on with this BCM I have. BCM 400 w/ Call Center PRO. I have the ability for 96 Phones to hang off of my BCM. It seems that if I program a CDN for the skillset feature with in Call Center I am using up an available phone port. Is this true? If not what am I doing wrong? Do I really have to share CDN's with phone ports?

Thanks,
Jack
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Old June 27th, 2006   #2 (permalink)
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Your skillset DN's must be a valid DN - so yes essentially you are taking up a station port.
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