phoneauthority

Hi guys, this forum is invaluable. Thanks to everybody who has given us support over the years when we have had little problems or just needed a second opinion.

We have a client with a NAM 4.1 which until yesterday had 8 ports.

We put two PEC cards into it in slots 1 and 2, and tried to add an additional 16 ports to it to make it a 24-port NAM.

The customer wants to have 24 ports assigned to voice mail / auto attendant, so that the auto attendant can comfortably answer 20 lines which may ring in at once. (It's a very busy place, lots of calls.)

The PEC cards were discovered fine, and they showed up in the F-915 as being present but ports not authorized.

We installed a keycode which our senior tech here advised would give us 16 additional ports, for a total of 24.

After that keycode installation, the F-915 showed that we only had 16 ports. Ports 17 through 24 showed up as aaaaaaaa, meaning that they were not authorized.

The distributor now tells us that the NAM 4.1 only can have 16 voice mail / auto attendant ports, and that ports 17 through 24 are reserved for ACD.

I find that hard to beleive, since the NAM has more empty PEC slots and therefore we can add more and more ports as time goes on.

Anybody have any experience successfully adding ports to a NAM to get it over the 16 port threshold ?

Sadly, most of the Nortel docs on NAM upgrading are ancient and don't make reference to 4.0 or 4.1 NAMs.

The phone system is an MICS with 6.1.

dave

Dave Whitaker
The Phone Authority Inc.
Toronto, Canada / Portland, Oregon