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BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150

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Nortel BCM Console, Switch Administration, Call Accounting, Hotel Billing, SMDR, ACD Reporting

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Old April 5th, 2003   #1 (permalink)
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I am working with a Modular ICS 4.0 with a Norstar Voice Mail 3.0 I need to set it up so that when a caller Zero's out of Voice Mail the call will ring on the Receptionist phone as well as 4 other extensions Simultaniously.
Any Ideas on exactly how to accomplish this?
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Old April 5th, 2003   #2 (permalink)
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Build a broadcast hunt group in your ICS....you will have to give this hunt group a pilot DN..which will be a virtual DN....then set your "0" option in VM to that DN...

when callers "0" out...all the phones in that Hunt group will ring...
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Old April 7th, 2003   #3 (permalink)
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GT, the hunt groups already have a pilot DN. In a default numbering plan MICS the first group's pilot is 707. Just put the ext's in a broadcast group and set your target attendant as 707 and you in business. You can make the hunt group appear on the sets, or ring only.
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Old April 7th, 2003   #4 (permalink)
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Caller "0's" out of Voice Mail-Want to send it to a group of
Hunt groups under system settings!!!
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Old April 14th, 2003   #5 (permalink)
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Excellent! Thanks GT and Ramjet. Both or your input lead me to the solution. It works great!
If you ever have any questions concerning the AT&T, Lucent, Avaya products, let me know.

Thanks Again
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