anil

call pilot 100 has callpilot manager.

All CallPilot 100/150 systems are shipped with the default IP address of 192.168.110.10. If this IP
address conflicts with your network, you must change the address before connecting the CallPilot
100/150 to your network. You ca-n change the IP address using a terminal connected to the
CallPilot 100/150 serial port, or through a temporary Ethernet connection using an Ethernet
crossover cable to a stand alone computer or laptop.

billybarty

I have tried through the LAN as well as directly using crossover cable to connect to the IP address. I used the default IP address but I'm not sure if it's correct, is there a way to reset it to default in case it has been changed? I tried to ping the IP but host is unreachable as well as no page when putting the IP in a browser address bar. I see in the post you can change the IP to match your LAN. I have an internal router with 192.168.0.xxx but can't get to the manager to change the address for the call pilot. Does it matter what the network connection setting is on the laptop I am using if I use the cross connect cable? When I connect the cable I have the connection green lights on the call pilot system. I have found some docs on using the admin phone set, can you point me to any docs for Call Pilot manager setup so I can troubleshoot?
Thanks

Ramjet

Connect to the CP via a DB9 cable and open up Procomm or Hyperterminal. 9600 N-8-1. power down the CP and power up. One of the first things you will see scrolling by is the IP address of the system.

__________________
Two snips, a snort, a turn, a fly, and a grunt, and it was so simple, like the jitterbug, it plum evaded me!

Shooter

deleting all other mailboxes does not ensure that all calls will default to the general delivery mailbox. EXAMPLE: Caller calls in and the call is not answered, the call is picked up by the AA, if the caller does nothing (assuming you have the general delivery mailbox turned on) the caller will go to the general delivery mailbox. If the caller is answered by the AA and dials an extension, the extension does not pick up the call, the call is forwarded back to the vmail pilot, the caller hears (if you have deleted all other mailboxes) that mailbox does not exists.

What I would do is make sure you have the General Delivery mailbox turned on and associate it with an extension ie 221. Call forward 221 to the vmail pilot on a RNA. If you program all extensions to forward to 221, on a no answer, after a determined amount of rings the caller will always end up in the general delivery mailbox.
Now you will need to determine the zero out point from the voicemail. In other words, where do I end up if I dial zero from the voicemail.

I hope this makes sense!

Megahertz

It has been my experience that when you are trying to make simple voicemail chenges it is realy best to call a tech that has experience. I know it costs money by your time is also valuable. what will take you days to figure out will take a tech about an hour to program and test. This way you know the solution will work and there will be no problems.

I am not trying to toot my own industries horn but I have been called out way to many times to a customer that has made what they thought was a easy change and now the voicemail does not answer incoming calls, or the deleted the voicemail programming entirely.

Something to Think about:

When you want to get a vasectomy do you read a book, get a sharp knife and some staples or do you go to a doctor.....

Shooter

I couldn't agree more with Megahertz. However, by purchasing the equipment you also purchase the right but not necessarily the abilty to change programming and/or any function of the hardware you have invested in. Provided you have in fact invested in the hardware and are not a hack!

Megahertz

Just a side note. I may feel a bit different about users changeing programming on their system if Nortel would produce better Manuals. The manuals for the voicemail have allways been the worst. Maybe some one should start writing Norstar for Dummies or BCM for Dummies. Do you think it would sell. Proceeds could go to support all the out of work techs because users would be doing their own work.

I am Sorry I am completly off topic from this tread.