JJGable

You can program the button directly by pressing F*3 press the button that you want to program, then F986. You can have the transfered call go to voice mail if not answered after X amount of rings and if busy under terminals and sets (use F985 to determin the VM number). Watch the setting called transfer call back. If thats set to 3 rings and VM is set to 4, then the calls will bounce back before they get to 4 and follow that setting to VM!

JJGable

BleuTango

Ah! You are a gentleman and a scholar. (ok, I'm not sure about the gentleman part...) Thanks for your help!

johnfromarrow

Along the same lines, I was wondering how best to get the calls into a VM from within a huntgroup?

We have a similar situation. 'Sales' from our CCR tree menu goes to a hunt group set to broadcast and includes three extensions. After about 30 seconds of ringing all three extensions, the call returns to the CCR tree message when not answered.

I would like it to go to a specific VM.

In broadcast mode, I assume I would need to set the extension within the hunt group to send the call to VM if unanswered after so long then?

Also, If I want to send other calls to VM from hunt groups that are rotarty or sequential, is there a difference?

Finally...We are having trouble with call trasfers comming back out of VM. All VM greeting messages include 'if this is an emergency....press 0 to reach the attendent' but upon pressing 0, callers get 'The operater is unavailable'. I bet I am missing a setting somewhere, but don't know where to look.

Thanks for any help!

JJGable

I have not touched a Norstar in two years, but I believe that in hunt group programming there is an option to send the call to a DN that you set. That 30 second timer triggers this for any mode. You can add a phone to act as that mail box so that the light comes on. Forward that phone to VM manually so that it doesn't ring. Or you can set the DN to be the VM DN and that would default to the General Deliverly Box(If that works for you). The "0" for the operator is setup in phone programming somewhere under Configuration. You can make any single DN be the "0" set.

gogoGophers

Rotary call presentation is you, me, and bob in the hunt group. 1st call rings you (only), 2nd call rings me, 3rd call rings bob, 4th call rings you ... and so on. Sequential always starts call distribution on the first member of the hunt group, then as multiple calls come in they go down the list. When there is a break in the calls, New calls always start back at the first member of the hunt group, whereas rotary goes through the list, one to the next, over and over.

Where a call goes once the caller is in the mailbox depends on a couple of things, There is a default system operator (attendant under Feature 982). This is 21 or 221 or 2221 or DN of first port on system, by default. Within an individual mailbox, there is a setting called "Target Attendant". Navigating to the Target Attendant within a mailbox varies slightly, depending on your Voicemail (flash, N*, BCM), just go into mailbox admin and listen to the voice prompts. The Target Attendant will overide the system operator, when the caller presses "0", within the mailbox, on a per mailbox basis.

Brewsky

You can have a hunt group overflow to a soecific voicemail box. Program the HG with overflow to the VM DN, program a voicemail box (even an existing user mailbox) with the HG DN as an Alternate Extension and voila, you are done.