Modifying Call Pilot VM flow - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

Crowtalks · 05-17-2006, 07:53 PM

I have a customer that wants the Call Pilot 150 7.0 voice mail follow a call forward.

In other words, station 223 forwards their calls to 230. When a call rings in on station 223, it is forwarded to 230, but if it isn't answered it reverts back to 223's voice mail by default.

Option one:
They want the call to drop into 230's voice mail instead so the nurse at that station can receive the messages. The nurse on call (where the station is being forwarded to)changes daily.

Option two:
Can we set it up where the station doesn't forward their calls, but instead turns on the alternate greeting and tweak the CP to allow someone to dial another station # from the voicemail prompt? (they don't want the 0 option that's there already)

JJGable · 05-30-2006, 01:25 PM

Quote:

Originally Posted by Crowtalks

I have a customer that wants the Call Pilot 150 7.0 voice mail follow a call forward.

In other words, station 223 forwards their calls to 230. When a call rings in on station 223, it is forwarded to 230, but if it isn't answered it reverts back to 223's voice mail by default.

Option one:
They want the call to drop into 230's voice mail instead so the nurse at that station can receive the messages. The nurse on call (where the station is being forwarded to)changes daily.

Option two:
Can we set it up where the station doesn't forward their calls, but instead turns on the alternate greeting and tweak the CP to allow someone to dial another station # from the voicemail prompt? (they don't want the 0 option that's there already)

It is always going to go to 223s box but if you set the revert DN on 223 to 230 and tell the caller to press "0", then when the call rings 230, it should go to 230 box. Calls to VM always go to the dialed digits VMB EXCEPT after going through a revert DN

gameplyr_99 · 07-11-2006, 08:44 PM

If you change your CFNA default in the MICS/CICS to a higher number than the CFNA for the extension, it will not revert to 223 and auto into 230's mailbox.

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