cdr logging - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

angler4life · 05-15-2006, 10:15 AM

Good morning. I have a BCM 4.0, and I am trying to get the cdr portion running but not having much luck. Has anyone had any luck getting this configured? It seems pretty straight forward. In the CDR pull client, I get the information set up as far as the address of the server, etc; but when I pull up the cdr client, I plug in the bcm's ip address and click set server and start, then an error message stating that it was "unable to create connection point object: Access denied". Any thoughts? The whole reason I wanted to try and retrieve this information is that we had an emergency and one of our offices, and we were trying to see if we could capture where the call came from. We have a pri running into the building, so it either came in as a DID, through the 800 # (which that company was able to pull all records of incoming calls) or through the main switchboard. When I called our lec, they said there was nothing they could do unless we open a harrassment ticket from this point forward, and were willing to prosecute if the individual was found.
At any rate, I am not very familiar with PRI information, but it was told to me that the d-channel usually records all this info in a true pbx environment. On the BCM, with this cdr utility, from the documentation that I do have, states that if I loaded this utility on my pc I should be able to pull what logging information the bcm currently has, if any. I think the log is set to 400 mb, then will overwrite when the log is full.
I know there are true call accounting programs that I can buy for this, but if there is some kind of default logging the bcm does, that may be enough. Thanks in advance for any insight!

Angler

Brewsky · 05-16-2006, 06:21 PM

Yes, make sure your username that you are using has the CDR option checked under user administration..

-BCM
- Management
- User Manager

Select the user, right click then Modify User. Press and hold CONTROL key on your keyboard and then left click on CDRUserGroup, let go of the CONTROL key. Click SAVE.

Try the CDR Pull Client again. It works pretty well.

Also, make sure you have applied the latest CDR Patch.

Brewsky

angler4life · 05-17-2006, 09:18 AM

Brewsky -

Ok, that was simple enough for access to the server, and the cdr client connects, but nothing displays. I am currently trying to find the latest cdr patch. Any suggestions?
Also, when I configure the cdr pull client, it attempts to pull the log, but when I open the log file, It just says failed, with an error code of 6. I did make sure to uncheck the box to delete the log after it is pulled, in the event I screw something up! The help files on this aren't really helpful, and the manuals are on location a few hours away. If you have any additional information, or could possibly discuss this issue via phone, that would be great!!!

Thanks for your help

Angler

angler4life · 05-17-2006, 02:13 PM

Ok, I got the cdr working, now I need help reading the damn thing. I think I found out what I want: (hopefully it will keep the format)

-------- 05/05/06 10

09 LINE = 0082 STN = 5678
BC = SPEECH
PRI SERVICE PUBLIC
00:00:00 OUTGOING CALL
DIGITS DIALED 18885559999
00:01:18 CALL RELEASED

*050506 101350 0243 1234567890 UNKNOWN U G

*050506 101350 0243 1234567890 7874940 U D

*050506 101353 0243 2064 1234567890 UNKNOWN U A

*050506 101355 0302 9876 8886667777 UNKNOWN U R

-------- 05/05/06 10:09:46 LINE = 0302 STN = 9876
CALLING NUMBER 8886667777
NAME UNKNOWN
UNKNOWN
DNIS NUMBER 5559876
BC = SPEECH
00:00:00 INCOMING CALL RINGING 0:04
LINE = 0062
00:04:09 CALL RELEASED

*050506 101358 0259 1112223333 UNKNOWN U G

*050506 101358 0259 1112223333 5558521 U D

*050506 101415 0243 2223334444 UNKNOWN U G

*050506 101415 0243 2223334444 5557474 U D

*050506 101428 0243 3333 2223334444 UNKNOWN U A

*050506 101513 0259 0082 1112223333 UNKNOWN U R

The question I have is from the first bold highlighted item, I see that it is ringing, then DNIS kicks in, then another number rings in, DNIS picks that up, then from there I am lost. I see that x3333 gets the call, answers it, then line 0082 comes in to play, but 1112223333 is the line that is released. What the heck? Are these not tied together?
Secondly, from where the CALLING NUMBER 8886667777 starts, is all the information below it tied to that call? Wow, any help would be great. I guess all I need is how to ready this sample report, and I can break it down from there.

Thanks

Angler

gogoGophers · 05-18-2006, 03:50 PM

angler,

Sorry to barge in with a question, but what did you do to solve the "CDR client real time screen starts, but displays no data thing" ? This happens on our office BCM and I have gone over the settings, user manager, and docs at least 5 flippin' times ! I have set this up at other sites without this problem. I also installed BCM 3.6 cumulative patch #3, which I assume has the latest CDR patch. Aargh !

Brewsky · 05-19-2006, 01:25 AM

What are your settings in the BCM for the CDR? Are you using Norstar or SL-1? I would use SL-1 personally.

Make that change, commit the change and then post up another list like previously.

Brewsky

evenmore · 11-27-2007, 04:57 AM

Hi.
I noticed you were having problems with CDR Pull on BCM 4.0. I am having the same problem, with the cdrpullengine returning error 6. Does anyone know what error 6 is, or how to fix it?
Thanks

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