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BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150

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Nortel BCM Console, Switch Administration, Call Accounting, Hotel Billing, SMDR, ACD Reporting

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Old May 5th, 2006   #1 (permalink)
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call logging for the bcm 400

I had a user request call logging options, and at first I told them that unless they purchase a call accounting system, that really wasn't a possibility. After further investigation, I found in the set options that I could turn on call logging. The log was set to zero, with a max of 600. I set it to 600 (kilobits, I'm assuming for each user?). How are these logs accessed? I couldn't really find any documentation on this, so I was hoping somebody here would know! Thanks in advance for all your help.

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Old May 7th, 2006   #2 (permalink)
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Hi,

you need to program it on a key so the user would see the log. I'll get back to you with the exact feature name and number but that`s how they would access it.

Best regards,

Pa
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Old May 8th, 2006   #3 (permalink)
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Set up log space and log options. Feature to access logs is "Feature 812". With a 2 line display you will get softkeys, with a X7208 or X100, use "#" to get new log entries and "*" to get old entries. I think it's "Hold" to erase. (New entry becomes old entry after viewing, but not deleting. Just like voicemail)
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