pbxn

Can you not hit it across your network using element manager?

PD

Its not on my network. That is the problem and I dont have VPN access to the network.

pbxn

You will probably have to be there to check the modem tab.
To configure the modem
From the Configuration tab, click the Administrator Access folder to expand it.
Select Modem from the Administrator Access folder.
Select or deselect the Enable modem checkbox, depending on your system requirements.
For more information on modem configuration, refer to the BCM50 Networking Configuration Guide.

pbxn

Remote Access Service


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Remote Access Service
Remote Access Service (RAS) allows a client system to dial a telephone number and establish an IP link with a BCM50. This link is a connection across a telephone network, between the modem on the client system and the modem on the BCM50. Once this link is established, the client can run IP applications to access the BCM50 system's OAM server, Web Page Server or BCM Monitor.

A user must provide credentials to establish the PPP connection. The credentials used must match the ones of a BCM50 account which has the PPPLogin privilege.

The modem must be enabled for a connection to take place. The Auto-Disable feature will automatically disable the modem if no connections are established for a configurable period of time. The Auto-Disable feature is turned on by default and can be turned off. The modem can be enabled through Element Manager, using Feature 9*8 or the Startup Profile. If the modem is enabled using the Startup Profile, the Auto-Disable capability is turned off.

The modem has a Directory Number (DN) associated with it. This DN can be used to redirect a call to the modem. A call can be redirected to the modem DN using the F70 (Transfer) feature from any sets attached to the BCM50, or it can be redirected to the modem DN using the Auto-Attendant feature. Any user on the BCM50 can redirect an active call at their set by using Feature 9*0 if they don't know the modem DN. Feature 9*0 will also display the modem DN on any sets with at least 1 line display.

The modem can also be programmed to answer incoming lines directly after a configurable number of rings. Please be aware the most modems are programmed by default to give up on a connection after 60 seconds. If the number of rings and the amount of time it takes for the 2 modems to establish a connection take more than 60 seconds, the connection will fail. If an administrator wants a modem to answer after a longer period than this default timeout, the calling modem answer timeout should be changed accordingly.

Internal calls to the modem will always be answered immediately. External calls transferred to the modem will be answered after 10 seconds. This gives enough time to wait and collect caller ID information which will be captured and logged every time the modem connects.

The BCM50 can be configured with call-back users along with their call-back numbers. In this scenario, the user can ask BCM50 to call-back before establishing the PPP connection. The BCM50 will validate the username and use the callback number associated with the account where the username was found. The authentication will be made using the username and password associated with the account where the callback username was found. The modem will try to call a configurable amount of time with a configurable delay between attempts.

The BCM50 modem will automatically disconnect if there is no traffic on the IP link for a configurable amount of time.

The IP addresses assigned to the BCM50 and the remote client are configurable. By default the BCM50 will assign itself 10.10.14.1 and assign to the remote client 10.10.14.2. The settings can be changed to have the remote client assign itself an address or even assign the BCM50 an address.

Finally, an administrator has the capability to disconnect a modem call if they find that a modem call is in progress.

The RAS configurable options can be programmed using the

PD

The modem is already configured. I need to know how to dial in. For example, with Norstar, you have a RAD and NRU. Start Remote Utilities, enter the RAD number and system password and your in. I need the procedure for dialing into the BCM50.

payodie

Just create a new Network Connection and follow the steps for "Connect to the Network at My Workplace", use the main number of the company and dial in as you would for an operator assisted call (ask them to transfer you to the modem DN), or if it has a DID assigned to it then just put in that number.

Use your password and username for Element manager and you should be good. Once you are connected find what your default gateway is and that will be the BCM50.