gsfglobal

I had this happen on a BCM install also it only occurred when you raised your voice you would get static on the line. Check to see if your cable if running on power of fluorescent lights. Also once it is all installed turn it off and let it set for a few minutes that is what fixed ours after the install was complete and we double checked all the connections and all the settings we shut it of and let it set for a while and turned it back on and all was well. Also make sure you have a good ground.

westcoaster

***********DISCLAIMER***********
I have not tried this myself!!! That and this may only be for "M" sets......

edit: supposed to be corrected in sets manufactured after Apr 30 '99....


Itas tip187 May '99

Norstar Set Voice Distortion
Nortel has determined that under specific conditions of talker levels and frequencies, transmit voice
distortion can occur. This is a rare scenario and will only occur on sets manufactured since March 8, 1999.
This condition can occur when a Norstar user talks loudly into the handset or when activating the Norstar
Page feature. The M7410 and Norstar Conference Unit are not affected.
If you receive a call from a customer that reports distorted voice quality when speaking through the
handset, and has a Norstar telephone from the list below, the following are the steps to correct the distortion
problem. "
The following procedure must be done from each set that has this problem.
WARNING: The following steps must be performed exactly as stated. Any deviation to these steps
can cause irreparable changes to the Set that could cause the Set to cease functioning.
Enter the following key sequence:
· Feature key
· Volume Down key
· Feature key
· Volume Down key
· Feature key
· Volume Down key
· Feature key
· "6"
· Feature key
· "0"
· "0"
· "3"
· "0"
· Rls key
· Rls key
Please note that this sequence may be entered while on the phone.
The correction will take affect starting on the next telephone call.
IMPORTANT: This condition is corrected in all Sets manufactured after April 30, 1999 and can be
determined by an increment of 1 (one) in the Release number of the Set, eg. a Feature Set (M7310) Black
manufactured after April 30, 1999, will be Release 21.
The following is a list of the affected sets by ordering number and release number.
2 http://www.nortel.com/norstar-itas
AP/07/14/99
M7100
Engineering/Ordering Code Set Type Release Number
NT8B14AAAA(A0746292) GTE BLK 01
NT8B14AAAB(A0746293) GTE SET CHM 01
NT8B14AAAC(A0746294) GTE DOL 01
NT8B14AB-03(A0397181) NORTH AMERICA ENGLISH (BLACK) 12
NT8B14AB-23(A0397182) NORTH AMERICA ENGLISH (RED) 12
NT8B14AB-35(A0397183) NORTH AMERICA ENGLISH (CHAMELEON GREY) 12
NT8B14AB-93(A0397184) NORTH AMERICA ENGLISH (BTS LIGHT GREY) 12
NT8B14AD-03(A0409179) BASIC SET BLACK 12
NT8B14AD-23(A0409180) BASIC SET RED 12
NT8B14AD-35(A0409181) BASIC SET CH GREY 12
NT8B14AD-93(A0409182) BASIC SET DOL GREY 12
NT8B14AE-03(A0620194) BELL ENGLISH BLACK 12
NT8B14AE-35(A0620195) BELL ENGLISH CH GREY 12
NT8B14AE-93(A0620197) BELL ENGLISH D GREY 12
NT8B14AF-03(A0648525) AMERITECH BASIC SET BLACK 12
NT8B14AF-35(A0648526) AMERITECH BASIC SET CH GREY 12
NT8B14AF-93(A0648527) AMERITECH BASIC SET DOL GREY 12
NT8B14AG-03(A0676817 BELL SOUTH BASIC SET (BLACK) 02
NT8B14AG-35(A067681 BELL SOUTH BASIC SET (CH GREY) 02
NT8B14AG-93(A0676819) BELL SOUTH BASIC SET (D GREY) 02
NT8B14AH-03(A0688223) SPRINT BASIC SET – BLACK 02
NT8B14AH-35(A0688224) SPRINT BASIC SET - CH.GREY 02
NT8B14AH-93(A0688225) SPRINT BASIC SET - DOLPHIN GREY 02
NT8B14BB-03(A0397186) NORTH AMERICA FRENCH (BLACK) 12
NT8B14BB-23(A0397187) NORTH AMERICA FRENCH (RED) 12
NT8B14BB-35(A039718 NORTH AMERICA FRENCH (CHAMELEON GREY) 12
NT8B14BB-93(A0397189) NORTH AMERICA FRENCH (BTS LIGHT GREY) 12
NT8B14BD-03(A062019 BELL FRENCH BLACK 12
NT8B14BD-35(A0620199) BELL FRENCH CH GREY 12
NT8B14BD-93(A0620200) BELL FRENCH D GREY 12
NT8B14EA-03(A0402960) BASIC SET SPANISH – BLACK 12
NT8B14EA-35(A0402961) BASIC SET SPANISH - CHAM GREY 12
NT8B14EA-93(A0402962) BASIC SET SPANISH - DOLPH GREY 12
M7208
Engineering/Ordering Code Set Type Release Number
NT8B30AAAA(A0746295) GTE SQUARE SET BLK 01
NT8B30AAAB(A0746296) GTE SQUARE SET CHM 01
NT8B30AAAC(A0746297) GTE SQUARE SET DOL 01
NT8B30AB-03(A0397299) SQUARE SET ASSEMBLY-ENGLISH (BLACK) 19
NT8B30AB-23(A0397300) SQUARE SET ASSEMBLY-ENGLISH (RED) 19
NT8B30AB-35(A0397301) SQUARE SET ASSEMBLY-ENGLISH (CH GREY) 19
NT8B30AB-93(A0397303) SQUARE SET ASSEMBLY-ENGLISH (BTS LT GREY) 19
NT8B30AE-03(A0409189) SQUARE SET BLACK 19
NT8B30AE-23(A0409190) SQUARE SET RED 19
NT8B30AE-35(A0409191) SQUARE SET CH GREY 19
3 http://www.nortel.com/norstar-itas
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NT8B30AE-93(A0409192) SQUARE SET DOL GREY 19
NT8B30AF-03(A0620216) BELL ENGLISH BLACK 19
NT8B30AF-35(A0620217) BELL ENGLISH CH GREY 19
NT8B30AF-93(A062021 BELL ENGLISH D GREY 19
NT8B30AG-03(A064852 AMERITECH SQUARE SET BLACK 19
NT8B30AG-35(A0648529) AMERITECH SQUARE SET CH GREY 19
NT8B30AG-93(A0648530) AMERITECH SQUARE SET DOL GREY 19
NT8B30AH-03(A0676823) BELL SOUTH SQ SET (BLACK) 02
NT8B30AH-35(A0676824) BELL SOUTH SQ SET (CH GREY) 02
NT8B30AH-93(A0676825) BELL SOUTH SQ SET (D GREY) 02
NT8B30AJ-03(A0688226) SPRINT SQUARE SET – BLACK 02
NT8B30AJ-35(A0688227) SPRINT SQUARE SET - CH.GREY 02
NT8B30AJ-93(A068822 SPRINT SQUARE SET - DOLPHIN GREY 02
NT8B30BB-03(A0397305) SQUARE SET ASSEMBLY-FRENCH (BLACK) 19
NT8B30BB-23(A0397306) SQUARE SET ASSEMBLY-FRENCH (RED) 19
NT8B30BB-35(A039730 SQUARE SET ASSEMBLY-FRENCH (CH GREY) 19
NT8B30BB-93(A0397309) SQUARE SET ASSEMBLY-FRENCH (BTS LT GREY) 19
NT8B30BD-35(A0620221) SQUARE SET BELL FRENCH CH GREY 19
NT8B30BD-93(A0620223) SQUARE SET BELL FRENCH D GREY 19
NT8B30EA-03(A0342859) SPANISH SQUARE SET ASSY 19
NT8B30EA-35(A0342861) SPANISH SQUARE SET ASSY 19
NT8B30EA-93(A0342862) SPANISH SQUARE SET ASSY 19
NT8B30PB-93(A0660757) SQUARE SET BATELCO D GREY 03
M7310
Engineering/Ordering Code Set Type Release Number
NT8B20AAAA(A074629 GTE FEATURE SET BLK 01
NT8B20AAAB(A0746299) GTE FEATURE SET CHM 01
NT8B20AB-03(A0397279) FEATURE SET ASSEMBLY-ENGLISH (BLACK) 20
NT8B20AB-23(A0397280) FEATURE SET ASSEMBLY-ENGLISH (RED) 20
NT8B20AB-93(A0397283) FEATURE SET ASSEMBLY-ENGLISH (BTS LT GREY) 20
NT8B20AF-03(A0409172) FEATURE SET BLACK 20
NT8B20AF-23(A0409173) FEATURE SET RED 20
NT8B20AF-93(A0409175) FEATURE SET DOL GREY 20
NT8B20AG-03(A0620210) FEATURE SET BELL ENGLISH BLACK 20
NT8B20AG-35(A0620211) FEATURE SET BELL ENGLISH CH GREY 20
NT8B20AG-93(A0620212) FEATURE SET BELL ENGLISH D GREY 20
NT8B20AH-03(A0648531) AMERITECH FEATURE SET BLACK 20
NT8B20AH-35(A0648532) AMERITECH FEATURE SET CH GREY 20
NT8B20AH-93(A0648533) AMERITECH FEATURE SET DOL GREY 20
NT8B20AK-03(A0676820) BELL SOUTH FEATURE SET (BLACK) 02
NT8B20AK-35(A0676821) BELL SOUTH FEATURE SET (CH GREY) 02
NT8B20AL-03(A0688229) SPRINT FEATURE SET – BLACK 02
NT8B20AL-35(A0688230) SPRINT FEATURE SET - CH.GREY 02
NT8B20AL-93(A0688231) SPRINT FEATURE SET - DOLPHIN GREY 02
NT8B20BB-03(A0397284) FEATURE SET ASSEMBLY-FRENCH (BLACK) 20
NT8B20BB-23(A0397286) FEATURE SET ASSEMBLY-FRENCH (RED) 20
NT8B20BB-35(A0397287) FEATURE SET ASSEMBLY-FRENCH (CH GREY) 20
NT8B20BB-93(A0397289) FEATURE SET ASSEMBLY-FRENCH (BTS LT GREY) 20
NT8B20BD-03(A0620213) BELL FRENCH BLACK 20
NT8B20BD-35(A0620214) BELL FRENCH CH GREY 20
NT8B20BD-93(A0620215) BELL FRENCH D GREY 20
NT8B20EA-03(A0342855) SPANISH FEATURE SET ASSY 20
NT8B20EA-35(A0342857) SPANISH FEATURE SET ASSY 20
NT8B20EA-93(A034285 SPANISH FEATURE SET ASSY 20
NT8B20PA-93(A0387746) ARABIC FEATURE SET, BTS LIGHT GREY 20
NT8B20PB-93(A0660761) FEATURE SET BATELCO D GREY 04
M7324
Engineering/Ordering Code Set Type Release Number
NT8B40AAAA(A0746301) GTE EXPANDED SET BLK 01
NT8B40AAAB(A0746302) GTE EXPANDED SET CHM 01
NT8B40AAAC(A0746303) GTE EXPANDED SET DOL 01
NT8B40AB-03(A0397265) EXPANDED SET ASSEMBLY-ENGLISH (BLACK) 13
NT8B40AB-23(A0397266) EXPANDED SET ASSEMBLY-ENGLISH (RED) 13
NT8B40AB-35(A039726 EXPANDED SET ASSEMBLY-ENGLISH (CH GREY) 13
NT8B40AB-93(A0397269) EXPANDED SET ASSEMBLY-ENGLISH (BTS LT GREY) 13
NT8B40AE-03(A0409184) EXPANDED SET BLACK 13
NT8B40AE-23(A0409185) EXPANDED SET RED 13
NT8B40AE-35(A0409186) EXPANDED SET CH GREY 13
NT8B40AE-93(A0409187) EXPANDED SET DOL GREY 13
NT8B40AF-03(A0620201) BELL ENGLISH BLACK 13
NT8B40AF-35(A0620202) BELL ENGLISH CH GREY 13
NT8B40AF-93(A0620203) BELL ENGLISH D GREY 13
NT8B40AG-03(A0648534) AMERITECH EXPANDED SET BLACK 13
NT8B40AG-35(A0648535) AMERITECH EXPANDED SET CH GREY 13
NT8B40AG-93(A0648536) AMERITECH EXPANDED SET DOL GREY 13
NT8B40AH-03(A0676827) BELL SOUTH EXPANDED SET (BLACK) 02
NT8B40AH-35(A067682 BELL SOUTH EXPANDED SET (CH GREY) 02
NT8B40AH-93(A0676830) BELL SOUTH EXPANDED SET (D GREY) 02
NT8B40AJ-03(A0688232) SPRINT EXPANDED SET – BLACK 02
NT8B40AJ-35(A0688233) SPRINT EXPANDED SET - CH.GREY 02
NT8B40AJ-93(A0688234) SPRINT EXPANDED SET - DOLPHIN GREY 02
NT8B40BB-03(A0397273) FRENCH (BLACK) 13
NT8B40BB-23(A0397274) FRENCH (RED) 13
NT8B40BB-35(A0397275) FRENCH (CHAMELEON GREY) 13
NT8B40BB-93(A0397277) FRENCH (BTS LIGHT GREY) 13
NT8B40BD-03(A0620204) BELL FRENCH BLACK 13
NT8B40BD-35(A0620206) BELL FRENCH CH GREY 13
NT8B40BD-93(A062020 BELL FRENCH D GREY 13
NT8B40EA-03(A0342680) EXPANDED SET – SPANISH 13
If you have any questions or concerns, please call your Nortel Sales rep or Norstar Technical Services.