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BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150

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Old 02-25-2006, 06:02 PM   #1 (permalink)
doubleTap
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Where are the hard questions ?

Where are the hard questions. These are like monday morning customer questions .
some issues I recently worked on :
-when connecting a bcm exp cab. the bcm400 telephony freeze's . If you take that same exp cab and put it on any other bcm or use a non nortel patch cord it works .

-Call center reporting will only print data on 2 of 4 skillsets and you can only see 3 day of data at a time

-bcm50 will not register with sig. server

where are these kinds of questions ?
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Old 02-25-2006, 08:05 PM   #2 (permalink)
rixride
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Talking

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Originally Posted by doubleTap
Where are the hard questions. These are like monday morning customer questions .
some issues I recently worked on :
-when connecting a bcm exp cab. the bcm400 telephony freeze's . If you take that same exp cab and put it on any other bcm or use a non nortel patch cord it works .

-Call center reporting will only print data on 2 of 4 skillsets and you can only see 3 day of data at a time

-bcm50 will not register with sig. server

where are these kinds of questions ?

Looks like it's time to play "Stump The Chump" starring doubleTap (just kidding)

Ok, here is my attempt:

I have a BCM 400 twinned,
I have 2 PRI and 220 phones. What is the best way to set up this configuration to provide the most reliable phone config without over taxing your resources?
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Last edited by rixride; 02-25-2006 at 08:17 PM.
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Old 02-27-2006, 07:55 AM   #3 (permalink)
Ramjet
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Watch out there double tap. I don't know how old you are, or how long you've been in the biz, but I would reccomend against getting too cocky. Every dog has his day!
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Old 02-27-2006, 10:10 AM   #4 (permalink)
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Hey Ram,

It is nice to have someone up for a challenge, Maybe we need to get Fletch to do his Nortel Trivia again.

His were rather difficult to answer.
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Old 02-27-2006, 11:20 AM   #5 (permalink)
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I can go along with that, just don't want these youngsters thinking they can fix anything. Wait a minute, hell, I can fix anything but a broken heart, and weld anything but the crack of dawn!
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Old 07-21-2007, 05:57 PM   #6 (permalink)
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Any call center reporting experts? I am having problems connecting to the my CP-150.
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Old 07-22-2007, 07:55 AM   #7 (permalink)
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first off...most forums i see are customers looking for free answers.
2nd....1/2 the forums i participate on are customers/ITiots
3rd.... did i make my point yet
4th.... the truly hard questions and a world wide expert base is here
http://groups.yahoo.com/group/BCM-Norstar

but be warned stupid questions and failure to read simple manuals will get a verbal lashing
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Old 07-23-2007, 07:22 AM   #8 (permalink)
Ramjet
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When you say you are having trouble connecting to the CP 150, expand on that. How are you trying to connect, is it the RCC you can't connect to?
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Old 07-27-2007, 02:40 PM   #9 (permalink)
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Hard Questions? OK, here you go.
NTP time setting in 4.0 BCM 200, 400, and current 50s. The time either never updates more than once or only updates about once a day no matter what frequency you set. There is no detailed log to check the results in as there is in under 4.0 units. How do I trouble shoot?

Second question: Are the sets, any model, with 4.0 software, SNMP capable? I am being put up against Avaya sets that are directly addressable though a MIB Browser.

Are those tough enough? I hope not because I need the help.
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