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BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150

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Nortel BCM Console, Switch Administration, Call Accounting, Hotel Billing, SMDR, ACD Reporting

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Old February 3rd, 2006   #1 (permalink)
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Ok how can i create a Phantom DN tht when it rings in it displays on a phone but when no one answers it goes to the phantom DN mailbox versus the users phone that it displays on.
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Old February 5th, 2006   #2 (permalink)
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another smart one

What kind of system? MICS, does it have a expansion card. you can use a DN from one of the ports off the expansion card that will not be used and this can be your Phantom DN. for example port 501 ext 526 can be the phantom. and then assign this DN to the phone as answer DN. Program the phantom extension as you would any physical phone, target lines, CFW, etc. If you have a Nam, or Call Pilot system go into the programming on the voicemail and change it to "allow redirect DN". You will need a laptop connected to the voicemail. Use Norstar Voicemail manager to connect and to make these changes. Create a mailbox for the phantom DN.
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