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| BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150 |
| Tags: bcm, drive, hard, problem, replacement |
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| BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150 |
| Tags: bcm, drive, hard, problem, replacement |
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| | LinkBack | Thread Tools | Display Modes |
 11-08-2005, 08:02 PM | #1 (permalink) | ||||||||
| Junior Member
Rep Power: 0  | Bug 0266 I'm having problems with our BCM 3.6 at our office. It is a BCM with the redundant setup (that being a back up hard drive and power supply). Last week, the Callpilot and IP applications ceased to function. We disconnected the main hard drive and connected the backup hard drive to get the BCM back on it's feet. All is well until I tried to replace the original hard drive in the system. I shutdown the BCM and setup the new 20Gb blank hard drive as master. Powering down the BCM and installing the blank hard drive I re-powered up the BCM. Now according to the documents, the BCM should recognize the blank HD and copy the programming over to it. The BCM came up and allowed the telephones and lines to function, but not the CallPilot and IP applications. It also displayed a red status light. The 'Master' and 'Mirror' LED's were solid green, but the mirroring process would not start. In the programming, it is set up correctly to do this process, but the BCM will not come fully on line. Access to the programming is not fuctioning either. I have had to disconnect the new HD off the BCM to get it to come up with all applications functioning. I would like to get the BCM to come up properly and mirror onto the new HD, but I'm at a loss at what I have missed or am I looking at a bad HD or RAID tray (which may have caused the problem in the first place). Has anyone else experienced this problem before? What suggestions does anyone have on this problem. | ||||||||
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| 11-09-2005, 09:17 PM | #2 (permalink) | ||||||||
| Junior Member
Rep Power: 0 | I just fixed the exact same problem not even an hour ago. Unfortunatly the only way I was able to fix it was to replace the RAID controller card. I reused the same drives and cables and hooked them up in the same order and it worked just as it is supposed to. I can't help thinking I could have fixed it somehow but my maintenance window ended so I had to replace the card. Now I can play with it in a test box. | ||||||||
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| 11-10-2005, 11:10 PM | #3 (permalink) | ||||||||
| Junior Member
Rep Power: 0 | Swap the HD cables coming from the RAID card to the HDs. In this way the good HD will become primary. My understanding is that it used to be the mirror before the primary one failed. It seems the system still thinks it is the mirror and the new blank one is the primary. It tries to boot from the primary HD and as a fall over goes to the mirror and boots up. But it doesn't copy the mirror content over the primary. If you swap the cables from the back of the HDs (the one that goes into the new blank HD should go into the old HD and vice versa) then the old HD should be taken by the BCM as the primary HD and after the boot it should copy the stuff onto the mirror. The copying process goes for about 2.5 hours. Good luck. | ||||||||
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