Nortel Northstar prime number - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

08-01-2005, 01:12 PM

We have a Nortel Northstar system and I need to know if there is a way to change the prime number. One of our owners decided to have a promotion which listed an 800 number and they tied that number to the same number in our phone system that is accessed when you dial 9 for an outside line. We have all of our speed dials setup to start with 9. Problem is we are being told not to use 9 to get an outside line because it defaults to our line 4 which is now the incomming 800 number. I am looking for a way to fix this by changing the number that our 9 searches for when speed dialing. Any help would be greatly appreciated. Thanks,

Brian Paff

Nortellian · 08-01-2005, 01:47 PM

i am quessing that line is assigned in the line pool and needs to be taken out of the pool.

gogoGophers · 08-01-2005, 03:54 PM

Nortelian is correct.

If the line needs to be left in the outgoing pool, you will need to physically change the line connections to the system. There is no way to affect the line order selected by dialing 9 (line pool) via programming (except, as Nortelian said, taking the line out of the pool). It starts with the highest line number (in the pool) and goes down

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