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| BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150 |
| Tags: 100, backup, callpilot, problem |
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| BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150 |
| Tags: 100, backup, callpilot, problem |
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 07-19-2005, 04:11 AM | #1 (permalink) | ||||||||
| Guest
| After performing a backup on my CP100, I went to reboot (unplug, wait for 4 sec and plug back in) Then walked away for about 10 min (munchy break) and noticed that VM was not running. F981 was returning "Feature Inactive" Looked at the CP panel and all I get are two LEDS showing, the NET and the ACTIVE like are solid, 10/100 flashed occasionally, and the two TEL ports flash quickly in slow intervals. Tried rebooting again. Same results. After about 5 times of reboots, I hooked up hyper terminal to watch the boot process and I'm getting the following response. ======================================== CallPilot 150 Boot Loader V1.5.19 (C) 2001 Nortel Networks -------------------------------------------------------------------------- NETWORK INTERFACE PARAMETERS: IP address on LAN is 192.168.1.10 LAN interface's subnet mask is 0xffffff00 IP address of default gateway to other networks is 192.168.1.1 HARDWARE PARAMETERS: Serial channels will use a baud rate of 9600 This board's ethernet address is 0:60:38:BE:52:2 CALLPILOT BOOTLOADER PARAMETERS: Execution Mode: Execute CallPilot Boot File System Parameters: Device: ATA Disk Boot File Name: CallPilot.bin After board is reset, start-up code will wait 5 seconds -------------------------------------------------------------------------- To change any of this, press any key within 5 seconds Exception 1000 IP=FFC602D0 MSR=00001000 CR=37D4B9DD XER=A000786F LR=FFC63FB0 CTR=00000000 R00=FFC63FEC 00067910 FFC75440 0000BDE8 FFC63F70 FFFFDB40 FFC60330 0E77E854 R08=0E775433 FFC9FF14 FFC8CE40 00067928 00000005 0006DB04 00000001 20500000 R16=00441000 00A08806 10000000 01408800 13802020 00000272 000679A4 000679A0 R24=000679F8 0000BDE8 000665D0 00066990 00000000 00000000 00002F0E 00000000 ================================================ It will keep repeating this over and over. I have no clue as to what is happening. And of course, the sticker on our lablel says the warranty expired 2005/06 - One bloody month!! ARRGH! Any suggestions? Will an upgrade fix this problem? I am now cluesless as I'm just primarily a Network Engineer and take care of the other side of the network. CICS 6.1 4x16 Basic VM CP100 Configuration Much appreicated | ||||||||
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| 07-19-2005, 08:29 AM | #2 (permalink) | ||||||||
| Senior Member   Ramjet is wore ass out from the holidays!
Rep Power: 8  Gender:  Country:  | It's time to call your vendor. If they have and upgrade PCM card, that would be the first thing I would try. It is obvious something murph'ed during the backup. I assume you have done backups in the past with no problems, so can't say what happened this time. Please post back and let us know what the outcome was. __________________ Two snips, a snort, a turn, a fly, and a grunt, and it was so simple, like the jitterbug, it plum evaded me! | ||||||||
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| 07-19-2005, 12:28 PM | #3 (permalink) | ||||||||
| Guest
| Strange that you would ask that. As their new Network Admin, I took over this project as I have extensive experience with the xICS product line. Getting the KSU up and running, adding cards, loading new SW, adding lines... all that stuff is great - these xICS boxes are real troupers.. but these Call Pilot units seem to be really fragile. I personally have not performed a backup on this particular unit, though I did find a previous ST folder under a CallPilot folder on the network. It was my assumption (I know) that this had been done before. They were getting ready to make multiple A/R/C in the org, but now they've got nothin' There is no sticker on either unit for a vendor, so I will probably have to do some hunting unless anyone knows of a good vendor in the WestLA (CA) area. After reading the manual again and again, following link after link, I did notice that you cannot have a CallManager Web page open or attempt access to the unit during a backup. There is a minute chance this happened (though no one is fessing up) - Seems to be a design flaw as the CP does not block other connections during a backup. DUH! Thanks for the reply. | ||||||||
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