Caller ID displays only after auto attendant answers - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

07-18-2005, 01:57 PM

Caller Id o*nly displays after auto attendant answers or o*nly after the hand set is picked-up before the auto attendant answers. In other words caller ID only display after auto attendant transfers call to an extension. Telco Features is already set to display number. How do you setup Caller ID to display before and after auto attendant answers? Thank you?

gogoGophers · 07-18-2005, 04:21 PM

On many Norstar software releases, including some that are not that old, you can only designate 1 extension that "sees" the caller ID before picking up the call. All of the rest of the extensions must pick up first, or have the call transfered by the AA. In other words, there's a good chance the answer is "you can't". Post back with system and software release to confirm.

PS, you can program a button with F811 (Call Info) or simply press F811 while a call is ringing and the CLID will display.

07-18-2005, 05:56 PM

How do you designate 1 extension to diaplay Caller ID before the auto attendant answers? Thank you.

jdavid99 · 07-18-2005, 10:13 PM

when you assign the line to the set is where you tell it to display CLID Y or N

***Ramjet*** · 07-19-2005, 08:31 AM

On what ring does the Auto Att answer? I think you will have to have the line appear and ring on the set you want the CLID on. It is true that the CLID settings vary with the software level. I think on rel 6.0 and back, you set the CLID in line settings. From 6.1 forward, it is set in telco features.

07-19-2005, 12:11 PM

Unable to re-assign line to set for Caller ID to dispaly before atuto attendant answers. Can someone provide step by step instructions. Thank you.

07-19-2005, 01:26 PM

Running release 2.0. If CLID is programmed with in line setting how is this done? I do not see option for Y or N.

Nascartim · 07-19-2005, 02:29 PM

Telco Features
Class assignment
Show Line:_____
Caller ID set:Y (This needs to be set to "Y" in order for CLID
show BEFORE you p/u the call).

You must set this for all of your lines that you want CLID to appear on.

Try this and let us know if this worked for you.

Tim

07-19-2005, 04:49 PM

Worked. Thank you very Much.

07-19-2005, 05:21 PM

Follow-up Question.

What if a line number on one exentison has to remain set to "Appear" only. Is the only way CLID can display if line on extention is set to "Appear & Ring? If so, is there a work around solution as Caller ID set is skipped after class assignment and shows "call log set"?? Thank you.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
If you have 2 networked 81c's	reggggg	Meridian Systems	4	11-12-2003 05:18 PM
Nite Button	reggggg	BCM and Norstar	2	08-16-2003 04:32 PM
Change Auto Attendant Greeting	morpheus	Meridian Systems	1	01-30-2003 12:27 PM
Change auto attendant greeting off premises	fcox3rd	BCM and Norstar	2	12-10-2002 03:50 PM

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)