Jordan

We PRI service and have a M7324 w/48 button add-on for the operator console. The Meridian software has been moved up to 6.1 and we have an old NAM 4 port voicemail system that just got upgraded to software version 4.1. Also, my internal extentions are 6xx instead of 2xx to so they match or DIDs (999) 999-16xx.

The console (621) is set up to ring when someone calls in on the main number (999) 999-1600 and when someone dial 0 from the Auto Attendant or someone's voice mail. The problem we have is when the operator turns on the Night mode for when she is away, the overhead ringer still buzzes a short beep, then goes to the Auto Attendant. Should a caller press 0 from the AA or when in someone's voice mail to reach the operator, the call comes back to the console, but does not ring the Night buzzer overhead.

Is there a way to set it up so when the console is on the Night mode, the operator console will only ring when a call comes into it when the caller presses 0 from the AA or Voicemail? I never want the overhead ringer to ring when a call comes in on the main number.