Voicemail not answering calls - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

03-21-2005, 02:19 PM

Regarding the Nortel Norstar Flash Voicemail system, when I transfer a caller to a certain extension, that voicemail box for that extension is not answering the call. That particular voicemail box has been initialized so I am not sure why it is not answering as it should. Any ideas on how I can get it answering calls when that person is not at their desk???

Nortellian · 03-21-2005, 02:22 PM

terninal and sets go under that ext. capabilites foward no answr to voicemail.

03-21-2005, 03:25 PM

So how would I get the voicemail configured so that when a call goes to that extension, the voicemail will answer when she is not available? This system is new to me and have tried looking through the manual already. Any help about how I can do this would be greatly appreciated.

Nortellian · 03-21-2005, 03:29 PM

just go to terminals and sets put in the ext. you are working on go to capabilities go to forward no answer and put in the voicemail number and how many rings before voicemail picks up. if you don't know the voicemail number look at a different ext. that is working correctly and you will see under the forward no answer the number that the phone goes too.

03-21-2005, 03:32 PM

Ok I will try that out and thank you for the speedy response.

03-22-2005, 07:51 PM

Feature 985. That will tell you the VM ext number and put that number in Capabilities- FWD No Answer. C

03-24-2005, 11:33 AM

Thank you everyone, the problem has been addressed. Thanks for the help everyone.

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