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BCM and Norstar ICS, CICS, MICS, BCM, BCM 50 BCM 200 and BCM 400, Startalk Voicemail call pilot 150

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Old 02-24-2005, 02:51 PM   #1 (permalink)
nahc
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My organization is new to both Nortel and Norstar. The Executone system that we had previously allowed for remote changes to the main greeting (i.e., organization name, hours, etc). After installation, we were told that the Norstar system (CallPilot 150) does not provide these capabilities. I was astonished and shocked! Is there any way around this situation (which to me constitutes a system defect)? Thanks.
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Old 02-24-2005, 03:18 PM   #2 (permalink)
phonegurl
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3905 ring like a 3904?

That feature is available thru the CP150...see below for instructions:
First you must make sure this feature is enabled:
Press Feature 983
Type in your log (you will use this log number to change greetings remotely so remember it)
Press OK
Press 77 to open a hidden menu
Change external init to Y

To change greetings away from the office:
Dial your main #, when you hear the AA or mailbox answer, press **
Type in your admin log number and press the # key
You will then need to "initialize the mailbox" like you were a new user (this only needs to be done once)
Once you get thru the initialization procedure, press 99 to open a menu to close business or record greetings. follow the prompts from that point.
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