 11-23-2004, 06:21 PM | #1 (permalink) | ||||||||
| Guest
| My company is thinking of buying a Norstar CICS for testing our CTI products. Someone here said that when he went to a customer site a few months ago and tried hooking up one of our CTI apps to a Norstar (don't know the model: 3x8? CICS? MICS?) through a serial connection with the Norstar TAPI unit, ANI/caller ID was working okay, but DNIS/calling number was only showing the *extension* that the call was routed to, not the external originating phone number. Is this an issue with Norstar, or is it a Central Office issue? Has anyone experienced a similar problem and, if so, can you shed some light on it for me? I can't get any other details, so what I've presented you with is all the information I have to go on... | ||||||||
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| 11-23-2004, 08:29 PM | #3 (permalink) | ||||||||
| Junior Member
Rep Power: 5  | Did they subscribe to caller-id services? If yes, did they have trunk cards in the system that supported caller-id services? The CTA-100 (Computer Telephony Adaptor) will show whatever it is the system has to offer. I would recommend using a Compact ICS (CICS) with ISDN BRI-U cards and the appropriate line(s) from the telco. They are cheaper and support caller-id natively. Just my 2 cents.. But what do I know? Brewsky | ||||||||
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