tushar2042002

Hi,

Please find my attached resume for your kind consideration. I am Masters in Telecommunication from SUNY-IT,Utica with 3 years of relevant telecom experience. I am willing to relocate at my own expense.

I am herewith attaching resume & cover letter.

Sincerely yours,

Tushar Yadav.


Resume follows:

Address:- 1 Residential Drive, Box # 149,
Utica, New York – 13502.
Tel No.:- (31-243-4571 (Cell)
(315)-351-3181 (Res)
Email Id: tushar2509@rediffmail.com
__________________________________________________ _____________________

TUSHAR UTTAM YADAV

Summary: Voice Specialist with Master of Science in Telecommunications and 3 years of work experience in network planning & implementation. Strong skills in Avaya Definity PBX and well versed on Cisco IGX 8430 & Nortel Passport 7480 (multiplexers) including CRMs like Nice and Witness Systems.

Professional Experience:

Citigroup, Mumbai, India June2003 – July 2004
(Citigroup’s operations encompass a premier global corporate and investment bank and a well-established consumer business under the Citibank and CitiFinancial brands. Served for the Global Contact Centre of Citibank in Technology Division that provides telecommunication products and services such as voice, e-mail, Internet, data processing, and desktop support to Citigroup’s business units.)

Sr. Executive - Technology

• Managed a team of 18 engineers from data(LAN), voice, telecom(WAN) & application support side which achieved 99.975% of uptime consistently for a period of 6 months.
• Planned proposed and implemented changes in existing network infrastructure during expansion and reduced expenses for additional equipment (multiplexer).
• Established and documented procedures for Technology Risk Assessment Manuals (TRAMs) on voice, LAN and WAN side.
• Planned and coordinated with major vendors of voice equipment … Subsequently equipped 2000+ desktops with CRM and screen pop-ups using CVCT (Centre Vu Computer Telephony).
• Proposed and conducted training sessions for helpdesk to support MIS, operations and accounts departments… Initiatives increased tech skills of users (call centre agents) and eliminated overtime for technical staff.
• Proposed and contributed in the restructuring of cabling and sequentially streamline 2000+ data and voice ports… Helped tracing of voice/data ports for diagnosing in very less time.
• Provided Level-2 support in the configuration, administration and upgradation of Avaya S8700, Nortel Passport 7480, NICE CRM software to all the business units in India-West Region.
• Planned and coordinated network installation and upgradation on Nortel Passport 7480 and Avaya S8700 for expansion of 1000 users.

Zentagroup, Mumbai, India July2002 – June2003
(Zentagroup is a renowned name in international call-centres with currents capacity of 1500 plus agents.Zenta has partnered with best of breed technology providers including Avaya, Cisco Systems, Compaq, Concerto (Davox), Dell, IBM, NICE, Nortel and Sun.)

Sr. Network Engineer – Network Operations Centre

• Responsible for configuration, administration and upgradation of PBX (Avaya G3R) and WAN Switch (Nortel Passport 7480).
• Configured new E1s/T1s for voice connectivity between Avaya G3R and Nortel Passport 7480.
• Responsible for installation, administration maintenance and upgradation Nice CLS, voice and screen loggers.
• Administered Layer2 switches viz: Avaya Cajun P332 and Nortel Baystack 470 Switches.
• Involved in administration of Nice Storage Centre, Lucent wallboard, call reporting and monitoring softwares like Wintap, CDR, CMS, BCMS.
• Coordinated with vendors, IXCs, LECs etc. by attending conference calls with service providers and clients during link failure or major problems thus reducing the total downtime period during production.

Tata Telecom Ltd. (now called Avaya India Pvt. Ltd.) July2001 – June2002
(Tata Telecom is a joint venture between US-based Avaya Inc, a leading global provider of communications solutions and services and India’s Tata Group. Tata Telecom’s solution range from converged voice and data networks to customer relationship management (CRM) solutions to unified messaging solutions.)

Telecom Engineer - Customer Support

• Successfully installed, configured, administered and maintained Avaya Definity (PBX) of Prologix, G3Si, G3R & S8700 versions at major customer sites in South Mumbai Region… Worked with 29000 ports, 15 EPNs (Expansion Port Networks), 2000 extensions.
• Responsible for the pre-sales and post-sales support for the design and implementation of call center networks… Played significant role in achieving highest sales and Annual Maintenance Contracts by our team.
• Implemented call routing, call management and computer telephony integration.
• Worked on VoIP: i.e configuration, administration of IP Media Processor on Avaya Definity and also configuration and administration of IP hardphones (type 4612D+, 4624D+ etc.)
• Administered Cisco IGX 8430, call logging systems like NICE and Witness.
• Installed, configured, administered BCMS and CMS {server & client both}… Upgraded and increased licenses of BCMS and CMS… Worked with Avaya CMS report parameters.
• Provided support remotely to 20 call center sites for administration, maintenance and health check-ups.
• Worked on ACD, CTI, CVCT, IVR and Avaya Multi Conference Unit Avaya Intuity AUDIX voicemail system.

Technical Skills:

Telecom Platforms: Avaya (S8700,G3R,G3Si,Prologix versions), Avaya BCMS & CMS
(ACDs/PBXs)
Network Topologies: ISDN, PRI/BRI, Frame Relay, T1, T3, DS3, DID, DOD.
IVR Platforms: Avaya (Conversant) TM
Design Skills: Call center and call routing design, PBX design, installation, administration & maintenance, IVR,
voicemail, VoIP interfaces with PBXs.
Protocols: TCP/IP, ICMP, UDP, SNMP, SMTP, BGP, and OSPF
Hardware: Avaya Definity PBX, Intuity Voicemail System, Nortel Passport 7480, Cisco IGX 8430, Cisco
MGX, Cisco 2600 series router, Cisco 2900 Switch, Avaya Cajun Switch. Nortel Baystack 470
Software: Avaya S8700 programming, Cisco IOS, Cisco IGX 8430 programming, Nortel Passport 7480
programming, Microsoft Windows 95,98,2000 & NT, Windows NT Terminal Server, Whatsup
Gold, TrackIT.
CRMs: NICE CLS Server and loggers (versions 8.7 & 8., Witness Systems (versions 5.2 & 6)

Educational Qualifications:
Master of Science in Telecommunications (Expected Graduation Date: Dec 2005)
State University of New York – Institute of Technology - Utica, New York, USA
Bachelors in Engineering in Electronics and Telecommunications - July 2001
University of Mumbai, Mumbai, India.

Achievements and Responsibilities Held:
• Received scholarship from JRD Tata Trust in 1998 for excellence in final year of Diploma.
• College representative in University of Mumbai.
• Co-ordinator of team participating in inter-college games, tournaments and youth festival.
• Participated in inter-school, inter-college Chess, Carrom, Football and Swimming Championship.
• Participated in social and cultural festivals. Completed a certificate course in Yoga.

References:
(Available upon request)