Dect forwarded to 4020 phone doesn't go to VM - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

ranx · 09-01-2006, 10:15 AM

Hello again

Just a small problem I have:
When I call a DECT phone that is fwd to office phone that has VM set up, the call doesn't transfer to VM, it just keeps on ringing. Of course, when I call the Office phone directly, it transfers to VM after a pre-set delay.
Is there a way to make this work?
PABX: 6 Nodes of Alcatel4400, R3.0-c1.532-5-w-fr-c5s2

steg81 · 09-04-2006, 04:39 AM

Hi Mate,

Is the DECT handset connect to the OXO?
If so can you give me a little speel on the setup of the PBX?
Check all your call routs and distributions..

Regards,

Matt

steg81 · 09-04-2006, 04:41 AM

remember that you can't have to many diverts in the R3 OXO

ranx · 09-05-2006, 12:40 PM

Quote:

Originally Posted by steg81

Hi Mate,

Is the DECT handset connect to the OXO?

All my DECTS are registered only to this PABX, to be exact in Node 3.

Quote:

Originally Posted by steg81

If so can you give me a little speel on the setup of the PBX?
Check all your call routs and distributions..

Regards,
Matt

What would you like to know? 4635 VM, 4010, 4020, and 4035 sets via UA32 boards, DECTs (4074 and Siemens SL1 colour) via DECT4HB boards. about 500 Dects in operation.

Call routs? distributions? Please, tell me where to look for what, I am really not that skilled

Never ever had any Alcatel training. What I do here is struggling to survive

)

C Kirk · 09-05-2006, 05:39 PM

Hi Ranx,

This system is not an OXO as suggested.
Latest version of 4400 are generally refered to as OXE. (R5.1 upwards)

Try setting the dect handset to have voicemail even though it routes to the office phone. Also look at the telephone category (class of service), at the bottom of the parameters check it says "Ring final set mail".

Good luck.

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