Omnivista 4760 Hunt group voice mail - VoIP / PBX Info Forum for Avaya / Nortel, Cisco, ShoreTel, Panasonic and other manufactuers Tech Tips Community

dazred · July 11th, 2007

i have setup a hunt group , adding 3 extensions to be called, and set the group as sequential.

In the last number of the sequence of extensions, i have set this to forwarded immediately to a voicemail. But this extension needs to be virtual. This is where i have the problem-not sure how to do this as when i test it -it does not connect to vmail-it connects instead to our reception.

please advise

Cheers

***murzilla*** · July 12th, 2007

Which PABX do you have - OXE or OXO?

dazred · July 12th, 2007

its a omnipcx 4400

***murzilla*** · July 12th, 2007

Not sure whether this configuration will work at all but anyway.
Try to call last extension number. Your call is forwarded to VM?

By the way why you need such a configuration?

dazred · July 12th, 2007

Hi

When i call the extension it does not forward to VM. The issue i have is that i need the extension to be virtual and forward to VM.
I though that it might work this way but is there an other way to do this? As long as calls -if they are not answered -go to VM when calling this hunt group then i can change the configuration

***murzilla*** · July 13th, 2007

Quote:

Originally Posted by dazred

Hi

When i call the extension it does not forward to VM.

So you must forward this ext. to VM.
Go to User/Dynamic parameters and configure immediate forward to VM number.

By the way in a HG you have "Authorized Camp on Calls %" parameter. If all sets in group are busy new calls to that group will be camped on that HG. They will not go to overflow number.

dazred · July 13th, 2007

Hi
That worked -i can call the ext with VM directly and it works, but when i call the hunt group number the two extensions ring but the call does not connect to the ext with VM if that call is not answered which is what should happen

What does work is if i just have the ext with VM allocated(the other two extensions removed) and i have the ext with vm as the overflow directory number. i have set the authorised camp on calls at 0%.

I must be missing something to enable the two extensions to be called -if no answer connect to ext with VM?

***murzilla*** · July 13th, 2007

Looks like it is not possible to have this configuration - 2 normal sets and one forwarded to VM in one HG.
If your HG receives call only from external TG then you can manage etn forwarded to VM as routing number in entity. In this case on no reply calls will go to VM.

dazred · August 3rd, 2007

i got around this issue by adding in program keys **7-to toggle in and out of the group. it just requires management from the two users (loging in/logining out) to enable calls to overflow

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
outing TN in hunt. It's not in a hunt group?	Catalytic_Avatar	Meridian Systems	5	April 19th, 2005 04:00 AM
Rollover or Hunt then on to Voice Mail on Avaya Definity	Chrsgo	Definity, S87xx, CM	2	September 24th, 2004 10:16 AM
MICS NOT GOING TO HUNT GROUP BUT TO VOICE MAIL	acewarlock	BCM and Norstar	11	May 25th, 2004 10:59 AM
Caller "0's" out of Voice Mail-Want to send it to a group of	CaptainAEGIS	BCM and Norstar	4	April 14th, 2003 10:56 PM

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)