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Thread: ACD Overflow
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Old 04-02-2003, 10:59 AM   #2 (permalink)
depearce
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The direct answer is NO. Once a call is placed in the traget queue it must be answered
in that queue. If the Byth has been exceeded the call is never palced in the target queue, therefore it really never overflows.

However, Interflow can be returned to source.

Now for the Indirect answer. You could OVFL to a Target queue, then have the Target
OVFL back to the Source queue. However, unless someone is paying close attention
to what is going on, it will mess up your stats something fierce.

Hope this answers your question.


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